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 Parties Unwrapped Ltd

Parties Unwrapped Ltd

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 Welcome to Parties Unwrapped eBay shop. We stock kits of your favourite icons & characters and fancy dress costumes & footwear! If you have a question or to make a card payment please call 0845 869 6649 (Monday to Friday 9am-6pm) Thank you for stopping by and we hope you enjoy your purchase.

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Shipping Details
Please Note - The eBay delivery estimate applies only to orders received BEFORE our 2PM daily cut-off as the quoted date assumes a 24hr business.

EXPRESS SHIPPING - Orders will take up to 2 BUSINESS DAYS to arrive if placed before our 2PM daily order cut-off time. Orders after this time will be 1 day longer than the eBay estimate shown.

FREE SHIPPING - Orders received BEFORE 2PM are dispatched the next working day by Royal Mail 1st Class Post and shouldarrive in 1-2 working days.

EUROPEAN SHIPPING is by DHL or Royal Mail Air Mail depending on destination and item weight and usually take 2-4 days to arrive (A signature is required on delivery).

INTERNATIONAL SHIPPING to America & Australia are shipped by DHL and take 1-2 days (USA) and 3-4 days (Canada, Australia & New Zealand).

REST OF WORLD SHIPPING is by Royal Mail Airmail and usually takes 7-10 days to arrive (A signature is required on delivery).

Any shipping questions please check with us BEFORE placing your order. This is VERY IMPORTANT for last minute orders close to your event date as we do not want to disappoint our customers.

(*Please Note* Orders shipped outside of the EU may be subject to local import duty & taxes which are payable by the customer)

Returns Policy
Returns:

We operate a simple ‘no quibbles’ return policy which put simply is no problem sending something back if it is not suitable subject to three simple rules:

1. You let us know in writing within 14 days of delivery.

2. The item must have only been tried on for size and is complete with all retail packing.

3. The cost of returning the item is paid for by you.

For your peace of mind online or mail order purchases are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and returns meeting the above criteria will be refunded usually within 7 days but no longer than 14 days.

Faulty Items:

We pride ourselves on supplying quality branded products that are individually inspected before dispatch. Quality control is applied at the point of dispatch so we send out very few faulty items. If though there is an undetected problem with your item it may be as a result of a manufacturing defect not obvious when packing your goods and we send these items back to our suppliers for a credit.

In the rare instance you receive a faulty or defective product from us again we adopt a simple returns process and a common sense approach which at times may include offering you discount on faulty goods but this does not affect your rights to return the item for a refund.

Please note we try to put size measurements on item listings as clothing sizes vary from factory to factory. An item will not be deemed to be faulty because it does not fit and customers should only be guided by the dress/chest size in the item title.

For your peace of mind your purchase is also covered by Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.

In all instances returns or faulty goods must be notified to us in writing before return so we can log your issue to assist with an efficient refund process.

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