We operate a simple ‘no quibbles’ return policy which put simply is no problem sending something back if it is not suitable subject to three simple rules:
1. You let us know in writing within 14 days of delivery.
2. The item must have only been tried on for size and is complete with all retail packing.
3. The cost of returning the item is paid for by you.
For your peace of mind online or mail order purchases are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and returns meeting the above criteria will be refunded usually within 7 days but no longer than 14 days.
We pride ourselves on supplying quality branded products that are individually inspected before dispatch. Quality control is applied at
the point of dispatch so we send out very few faulty items. If though there is an undetected problem with your item it may be as a result of a manufacturing defect not obvious when packing your goods and we send these items back to our suppliers for a credit.
In the rare instance you receive a faulty or defective product from us again we adopt a simple returns process and a common sense approach which at times may include offering you discount on faulty goods but this does not affect your rights to return the item for a refund.
Please note we try to put size measurements on item listings as clothing sizes vary from factory to factory. An item will not be deemed to be faulty because it does not fit and customers should only be guided by the dress/chest size in the item title.
For your peace of mind your purchase is also covered by Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.
In all instances returns or faulty goods must be notified to us in writing before return so we can log your issue to assist with an efficient