We take immense care when packing your products to ensure safe delivery. Once your order has been processed and payment has been cleared then your item will be dispatched. Please allow extra time if paying via cheque.
Delivery charges can be found on the eBay "Postage & Payments" tab at the top of the listing.
Orders are usually shipped within 24 hours of cleared payment.
Please see eBay's "Postage & Payments" tab for shipping times. Expedited(Fast) delivery service is available to the UK only.
If item is marked as "FREE Postage" it applies to UK Mainland ONLY. Overseas postage costs will apply.
Please make sure there is someone in to sign for the package. Couriers make 2 delivery attempts, Royal Mail make one delivery attempt, items will then be held for a period of 5 working days at which point it will be returned to us and a re-delivery cost will apply. If you pay for a tracked service, you will recieve an email with tracking information once your item has been shipped.
Please allow 7 working days before contacting us regarding the delivery of your item. Royal Mail`s guidelines say that items can only be considered missing after 14 working days have passed. In the event of a lost item a replacement will be sent as soon as the loss has been verified by the courier.
Tailored Car Mats
All tailored car mats are cut to order unless otherwise stated within the listing.
Tailored car mats take approximately 5 working days to cut, please allow a further 48 hours for courier delivery after this time.
Delivery surcharges may apply to orders with a combined weight of over 5kg or to the following postcodes and locations: Channel Islands, Republic of Irelands, BT, IM, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE.
Please see the Delivery/Returns section of our eBay shop for more information and international postage fees.
Our promotional postage rate is for a maximum of 30KG.
Please contact us before ordering items for delivery to BFPO addresses as restrictions may apply.
ALL RETURNS MUST BE AGREED BY US - PLEASE CALL ON 01227 208610 TO DISCUSS.
Faulty or damaged goods
You may return an item which has been recieved damaged or genuinely faulty for a replacement or refund. Before returning any item(s) please contact us.
It is the customer's responsibility to pay for and ship the item back to us. Once the item has been recieved and verified as faulty or damaged we will either replace or issue a refund, in this case we will also refund your returned postage.
If the goods returned as damaged or faulty are deemed to be in perfect condition and correct working order, they will be returned to you, and you will be charged for the return costs.
Incorrect items or "Not as Described"
You may return an item which was incorrect or "Not as Described" for a full refund. The refund will be issued once the item has been recieved and verified as incorrect or "Not as Described". In this case we will also refund your return postage.
You have the statutory right to return any item within 14 working days of recieving it for a full refund. The refund will be issued once the item has been recieved and processed. We will not refund any postage costs associated with returning your unwanted item to us.
We cannot refund or exchange any opened item unless it is damaged, faulty or incorrect. All items must be returned in unopened packaging.
Tailored car mats are exempt from this rule. We will not accept any returns of tailored car mats unless the item is damaged, faulty or supplied incorrectly by us.