What if I want to return a Páramo 2nds garment?

We are happy to accept returns within 21 days of order, provided that items are returned to us in the condition in which they were sent.

Please ensure that any items of Cambia Underwear are tried on over your own underwear. In the interests of hygiene, we reserve the right to refuse returns where it is apparent that this is not the case.

Items should be returned to the below address, in a new, unused and saleable condition complete with their original packaging.

Páramo 2nds Returns,

Unit F, Durgates Industrial Estate,

Wadhurst, East Sussex,

TN5 6DF

We ask that you include your contact details and write Páramo 2nds clearly on the outside of the parcel, to make certain of prompt service.

For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Due to the nature of this sales channel, if you return an item because you are not happy with the size/ colour, it is unlikely that we will be able to offer an exchange for a similar item. We can, however, offer a refund. Any costs incurred in the return of non-faulty goods are to be paid by the consumer. This does not affect your statutory rights. 

Returns under the Páramo 2nds 12 Month Guarantee

Any garments returned to us under our 12 Month Guarantee will be repaired or replaced, at our discretion, free of charge.

Páramo 2nds 12 Month Guarantee

·       Only manufacturing defects not mentioned in the item description for the garment on the website at the time of purchase, and which materially affect the performance of the garment, will be rectified free of charge within 12 months of the date of purchase.

·         Damage to the garment by accident or normal ‘wear and tear’ can be repaired by Páramo at a reasonable cost.

·         Páramo Directional Waterproof garments, maintained correctly, will outperform membrane and coating based waterproof systems.

·         The performance of garments using Nikwax Fabrics and Fabric Combinations can be maintained indefinitely by applying Nikwax Garment Aftercare products according to the manufacturer’s instructions.

·         Any modifications made to the garment by anyone other than Páramo Customer Services will invalidate this guarantee.

·         This guarantee is limited to the repair of the garment and excludes consequential loss or damages.

·         Páramo Cambia products are guaranteed for defects in manufacturing. However, as with all base layers, the high performance, stretch and soft handle of these garments makes them vulnerable to damage from abrasive surfaces. Although such damage is unlikely to compromise Cambia’s unique performance, please remember that in harsh conditions these garments are ideally worn under windproofs, waterproofs or other outer layers to protect their appearance.