All of our orders are shipped via DPD except Plasmas and over 46" TV's, that are sent via a specialist courier.
Please ensure you have an up to date daytime contact telephone number on your account should we need to contact you about your delivery (see below).
- We aim to ship orders within 2 Working days; most orders are shipped on a next day basis.
- You will receive a despatch notification email containing your tracking number when your item is despatched.
- Delivery of your item will take place between Monday-Friday and between the hours of 09:00am-5:00pm and must be signed for at the registered Paypal address. Items will not be left in garages, porches etc or left with neighbours.
- Deliveries to Flats and Tower Blocks is to the ground floor main door only. They will NOT be taken upstairs or in the lift.
- All courier deliveries for items under 42” or non-Plasma will be attempted twice, with a calling card left each time. If the item is returned to us as a failed delivery after 2 attempts, the order will be cancelled and refunded once we receive the item back. A fee of £10.00 may be charged for further deliveries. For Large Screen Deliveries (Over 42” or Plasma TVs) we will only attempt delivery once. A fee will be charged for further deliveries & this will vary subject to geographical location.
- We can only ship to Mainland UK & Northern Ireland (Excluding all Plasma TV’s and anything over 42”); we regret that we cannot deliver to the Channel Islands, Isle of Man, Shetland & Scottish Islands or the Republic of Ireland.
- If you would like to collect your item from our store then Payment must be made in person with a credit/debit card using chip & pin or cash on collection. We do NOT accept paypal for items being collected in person.
- Our address for collections is; Panasonic Outlet, Wickentree Lane, Hollinwood, Oldham, Greater Manchester, OL9 7AA, United Kingdom.
DPD Deliveries Only
- If you have provided us with a mobile telephone number, DPD couriers will send you a text message on the day of delivery advising of the approximate time slot for delivery.
- If you have not provided us with a mobile telephone number, DPD couriers will email the provided email address on the day of delivery with the approximate time slot for delivery.
- Please note any quoted time slot is approximate and does not guarantee delivery between those times.