General Guidance

If it’s brand new and still sealed or unopened in its box

Bring it back with your invoice receipt within 7 days of purchase and we will issue you with a credit note * or offer you a full refund *

If you have purchased by phone or on line you have 7 days from receipt of the item to advise us that you wish to cancel the contract and arrange return of the item to us at your cost.

If you’ve already opened the box

Return everything unused and complete with original packaging and your invoice receipt within 7 days of purchase and we’ll offer you the following two options:

1) We’ll refund * you your money less 20% to cover the cost of re-stocking up to a maximum charge of £150.00

2) We can issue a full value credit note * to enable purchase of an alternative item

Exclusions *

Sorry, but we can’t accept back any products that have been especially ordered in for you, or programmed to order like electronic chart cards, or products that have been used, installed or returned with missing parts or instructions etc.

Our initial delivery costs whether charged, included free, or as part of a package are not refundable.

We will not normally consider exchanges or returns after the 7 days remote selling cooling off period has passed

Damaged or faulty goods

If you discover any signs of damage or your item does not work, please do not use the product. Please just contact us immediately

Your rights, terms & conditions

The rights that we give you above are in addition to those rights that you have as a customer and accordingly, your statutory rights are not affected

Our full terms and conditions can be found on our website at http://www.prscomms.com/terms

Revised 1/2/2012