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Frequently Asked Questions
 Q: Are postage costs free to all UK postcodes?
  A: No. Certain postcodes within the UK are classed as "out of area" and so require an additional postage charge to be paid. Postcodes that require this charge are detailed in the item description.
 Q: Where do I track my order sent with UK Mail?
  A: - click the manage my delivery link.
 Q: Will my delivery need a signature?
  A: Yes. All items we send require a signature. If no one is home when a delivery attempt is made a note will be put through the door with details on how you can re-schedule or collect your item.
 Q: I know no one will be home when you try and deliver, is there any alternatives you can offer?
  A: We can deliver to an alternate address such as a work or relatives address. We can advise couriers to leave the parcel with a neighbour if that is an option for you.
 Q: What credit or debit cards do you accept ?
  A: We accept all major credit and debit cards except American Express. All credit or debit cards must be registered in the UK, if they are not we do not accept them.
 Q: Why do you need a contact telephone number ?
  A: Our couriers may need to contact you regarding the delivery of your item/s.
 Q: Are my details safe with you ?
  A: All details where stored are done so securely. When information is no longer required it is securely destroyed. We do not save any payment details.
 Q: Where can I find my tracking number ?
  A: You can find your tracking number in your purchase history. Along side your tracking number you will also have the name of the courier who is carrying your item/s. The couriers we use are UPS and UK Mail.
 Q: Can you give me some advice on my diesel pump / injectors?
  A: If you cannot find the diesel pump / injector you need on our eBay shop, or aren't sure what you need - you can call us on 0161 886 5798 and we can check with our Diesel experts.
 Q: What are your office hours?
  A: The eBay team is here Monday to Friday, 8am to 5pm and Saturday 9am to 4pm. We are closed Bank Holidays and Sundays.
 Q: Will this Thule product fit my vehicle?
  A: You can use Thules Online FitGuide to check compatibility for all their products.
 Q: Do you do trade discount / accounts?
  A: Here in the eBay office we just deal with eBay, for trade sales / accounts please contact our main office on 0161 872 4755.
 Q: Do you offer discount if I collect my order?
  A: No, we don't offer discount for customer collecting their orders.
 Q: Can you provide a VAT receipt?
  A: Yes, all our items are sent with a full invoice which includes VAT details.
 Q: Where can I collect my order from?
  A: Items eligible for collection can be can be picked up from Manchester, Stoke, or Wigan. Just let us know your preferred depot and we'll let you know when your order is ready for collection.
 Q: My vehicle is on a year change, what do I need to know?
  A: You may find that your vehicle lies on a year change. For example - a 2005 registered vehicle when the tow bars run 1998 to 2005 and 2005 onwards. The vehicle registration is not an accurate indication of which version you have. You need to know your exact model. If you give us a call we can advise how to find out what you have.
 Q: What is a bypass relay?
  A: Bypass relays are used where the cars own lamp circuits cannot support their shadow circuits on the trailer or caravan. This may be because the circuit may not be rated to take the extra load of the trailer, or because the cars own bulb failure monitoring system might become confused with the extra load from the trailer lamps.
 Q: How do I know if I need a bypass relay?
  A: All our tow bar listings have a bypass relay field, and will tell you if it is Required or Not Required.
 Q: Where do I track my order sent with UPS?
  A: - Enter your tracking number on the top left.
 Q: Do you combine postage costs when ordering multiple items?
  A: Everything we sell on eBay comes with free standard UK delivery - so there is no discount when ordering multiple items. For orders that are not covered by standard postage and International orders - Please contact us for a postage quote.