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Frequently Asked Questions
 Q: Are postage costs free to all UK postcodes?
  A: No. Certain postcodes within the UK are classed as "out of area" and so require an additional postage charge. Postcodes that require this charge are detailed in the item description and the Delivery shop page.
 Q: Will my delivery need a signature?
  A: Yes. All items we send require a signature. If no one is home when a delivery attempt is made a note will be put through the door with details on how you can re-schedule or collect your item.
 Q: I know no one will be home when you try and deliver, is there any alternatives you can offer?
  A: We can deliver to an alternate address such as a work or relatives address. We can advise couriers to leave the parcel with a neighbour if that is an option for you.
 Q: Why do you need a contact telephone number ?
  A: Our couriers may need to contact you regarding the delivery of your item/s.
 Q: Are my details safe with you ?
  A: All details where stored are done so securely. When information is no longer required it is securely destroyed.
 Q: Where can I find my tracking number ?
  A: You can find your tracking number in your purchase history. Along side your tracking number you will also have the name of the courier who is carrying your item/s.
 Q: What are your office hours?
  A: The eBay team is here Monday to Friday, 8am to 5pm. We are closed Saturday, Sunday, Bank Holidays and Christmas week.
 Q: Do you offer discount if I collect my order?
  A: No, we don't offer discount for customer collecting their orders.
 Q: Can you provide a VAT receipt?
  A: Yes, all our items are sent with a full invoice which includes VAT details.
 Q: Where can I collect my order from?
  A: Items eligible for collection can be can be picked up from Manchester, Stoke, or Wigan. Just let us know your preferred depot and we'll let you know when your order is ready for collection.
 Q: My vehicle is on a year change, what do I need to know?
  A: You may find that your vehicle lies on a year change. For example - a 2005 registered vehicle when the tow bars run 1998 to 2005 and 2005 onwards. The vehicle registration is not an accurate indication of which version you have. You need to know your exact model. Please contact us for advice.
 Q: What is a bypass relay?
  A: Bypass relays are used where the cars own lamp circuits cannot support their shadow circuits on the trailer or caravan. This may be because the circuit may not be rated to take the extra load of the trailer, or because the cars own bulb failure monitoring system might become confused with the extra load from the trailer lamps.
 Q: How do I know if I need a bypass relay?
  A: All our tow bar listings have a bypass relay field, and will tell you if it is Required or Not Required.
 Q: Do you combine postage costs when ordering multiple items?
  A: Everything we sell on eBay comes with free standard UK delivery - so there is no discount when ordering multiple items.