Returns (uk)
Returns are accepted if you find they are not suitable for your chosen project within 5 days of receipt.
Sorry Goods not what you thought!!
At Period House Group (PHG Direct Ltd) we want you to be completely satisfied every time you shop with us.
Occasionally though, we know you may want to return items. Under the United Kingdom's Distance Selling Regulations,
UK Customers have the right to cancel the contract for the purchase of any of these items within a period of 5 working days,
beginning with the day after the day on which the item is delivered. This applies to all of our products.
However, we regret that we cannot accept returns where the item has been unsealed. Otherwise, we can accept returns of complete product,
which is unused and in an "as new" condition together with any free gifts or Offer items.
Our 5 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition
within 5 days of the date you received the item, unused (with any packaging and shrink-wrap intact) and we will issue a full refund for the price
you paid for the item (excluding postage and handling charges).
OOPS! Sorry it was damaged on arrival
Please contact us at your earliest convenience to discuss the nature of the problem.
Faulty goods collected at our cost.
Faulty items: We can only accept the return of opened items if they are faulty.
To arrange a return, email us here at Period House Group with your comments and include your eBay item number and buyer user ID.
If you require a refund for faulty goods we will refund the full purchase costs including basic UK shipping
Refunds will be made within 5 working days of receipt of product to the PayPal account or credit card account that you used to pay for the item.
All new products are guaranteed for at least 12 months against faulty materials.Due to the handmade character of the goods please be aware the there
may be some slight variation in the designs.
Refunds will be made provided you return the item to us in an "as sold" condition and in its original packaging with any free gifts or similar offers.
Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product.
The returns address is:
PHG-RETURNS
(Item Number)
Unit 2 C Sandtoft Industrial Estate
Sandtoft,
Belton
S Yorks
UK
DN9 1PN | 
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