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| Q:CLOCKS |
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| A:We now offer clocks , these are sold as per listing details, if it states working order , then it has been tested , checked and set up by our qualified clock restorer . If you have a problem with the item DO NOT attempt to repair just email us using ask seller a question with a contact phone no and we will ring you to discuss the problem . |
| Q:COMBINING DELIVERIES |
|
| A:PLEASE BUY ITEM THEN ASK FOR A COMBINED PRICE BEFORE YOU PAY PLEASE |
| Q:What is your return policy? |
|
| A:ALL ITEMS HAVE SECURITY LABELS THESE MUST BE INTACT FOR RETURNS they are on every item not box. I DO NOT REFUND DELIVERY COSTS UNLESS IT IS A MISTAKE IN LISTING |
| Q:Do you combine shipping? |
|
| A:YES ALL CHINA CAN COMBINE IF UK MAINLAND THEN ONE SINGLE CHARGE FOR BULK BUYING FULLY INSURED UK MAINLAND . ALL OTHER ITEMS HAVE TO BE WEIGHED FOR MULTIBUYS SO ASK FOR PRICE AND WAIT FOR REVISED INVOICE TO PAY |
| Q:When can I expect my order to arrive? |
|
| A:CHEQUES HAVE TO CLEAR WITH THE BANK upto 10 days , POSTAL ORDERS & PAYPAL ARE SENT NEXT WORKING DAY EXCEPT ECHECKS
WE USE A 2 DAY DELIVERY SERICE BUT IF NO CONTACT PHONE NUMBER GIVEN THIS WILL HOLD UP DELIVERY IN SOME CASES |
| Q:How much is the Shipping and Handling Charge? |
|
| A:SHIPPING COSTS DETAILS ON EACH LISTING , BULK BUYER REDUCED COSTS UK MAINLAND JUST ONE CHARGE ASK IF NOT SURE ! BEFORE YOU BUY COSTS ARE IN UK POUNDS. THESE PRICES ARE NOT NEGOTIABLE !!! |
| Q:Do you ship internationally? |
|
| A:YES .WE LIST OUR CHARGES ON LISTING IF WE SEND . PLEASE BE AWARE THERE IS NO BREAKAGE INSURANCE FOR COLLECTABLES, GLASS OR CHINA WITH UK POSTAL SYSTEM |
| Q:CONDITION |
|
| A:ALL MY CHINA UNLESS STATED ARE USED IN GOOD USABLE CONDITION , NOT MINT . ALL CHINA IS CHIP FREE AND NOT BADLY SCORED . ALL OTHER ITEMS AS LISTING DESCRIPTION, CHINA IS HANDPAINTED SO EACH ITEM VARIES, THERE ARE ALSO FIRING COLOUR CHANGES IN SOME PATTERNS TOO |
| Q:CLOTHING DETAILS |
|
| A:I TRY TO GIVE AS MANY MEASUREMENTS AS POSSIBLE ASK IF YOU NEED ANY MORE YOU SEE A PICTURE AND I PUT THE SIZE AS PER OUTFIT . NO CLOTHES ARE RETURNABLE . I DO NOT SELL FAKES ! |
| Q:JEWELERY CONDITION |
|
| A:SOLD WITH ALL STONES INTACT & CLIPS OR FASTENINGS GOOD. I DO LIST QUALITY OF GOLD/SILVER AND COSTUME JEWELERY IS METAL . IF I KNOW WHAT STONE IS USED I WILL SAY SO OTHERWISE COLOUR WILL BE LISTED ONLY. |
| Q:WILL YOU SEND ANOTHER WAY ? |
|
| A:NO WE COMPLY WITH PAYPAL BUYER & SELLER PROTECTION POLICY . WE ARE A BUSINESS TRADER AND HAVE STAFF /COSTS TO MEET . |
| Q:WHICH CARRIER DO YOU USE |
|
| A:FEDEX MAINLY THIS IS CARRIER INSURED BUT OCCASIONALLY PARCELFORCE FOR NON BREAKABLES & OVERSEAS SHIPMENTS . HOWEVER THIS WILL BE ON LISTING. I WILL NOT POST CHINA OR GLASS TO UK LOCATIONS |
| Q:WHY 7 DAYS TO PAY |
|
| A:IF YOU BID YOU SHOULD HAVE THE MEANS TO PAY ! WE SELL FOR OTHERS AND THEY EXPECT TO BE PAID WITHIN A TIME FRAME . USUALLY IF YOU DONT PAY WITHIN THE TIME YOU NEVER WILL ! SO WE SPECIFY A TIME AND AND YES THE SALE IS CANCELLED AT 7 DAYS.SELLERS THEN TAKE THE GOODS BACK OR WE RESELL OR RETURN TO FULL PRICE IF A SPECIAL OFFER |
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