(Excluding N.Ireland, IOW, IOM, CI, Scottish Islands and highlands).
DPD will provide you with a one hour delivery window so they don't have to wait in all day for their parcels.
You are given a one hour delivery window
They are notified of this by text
If the delivery date is not convenient, your customers can use the text or email to change it
All you need to do is send mobile number with your paypal payment
Most deliveries will require a signature. Please ensure someone is at the address to accept and inspect the item
When signing you will notice that most couriers include the term “Received in good condition”. If you are unable to check the item please add “Unchecked” next to your signature
FAILED DELIVERIES - If a package is not signed for, it will be held at your local depot for 3 days waiting for collection and then returned to us. All returns/re-delivery to us will incur a 2nd postage charge.
DAMAGED IN TRANSIT – Because damages must be reported to our couriers within 7 days please ensure your item is checked and any damages are reported to us within this time.
PACKAGE CONTENTS - Any missing parts must be reported within 7 days. If you are unable to check your item or contents within 7 days of delivery please request a later delivery date.