 |
| Q:Question about the item description. |
|
| A:Please check the item listing your question may be answered there. |
| Q:What payment currencies do you take? |
|
| A:GBP only for cheques and postal orders. Paypal allows you to pay in your own currency and it converts the payment into GBP for you. |
| Q:Who do I make the Cheque or Postal Order payable to? |
|
| A:Outbound First Aid Ltd. |
| Q:Can I telephone you to pay by credit or debit card. |
|
| A:Yes. Payments by Matercard or Visa are accepted. Please call +44 1224 823832 Monday to Friday 10am-2pm. |
| Q:Can I collect in person? |
|
| A:Sorry No. |
| Q:Do you combine postage for multiple items? |
|
| A:Yes we do. Usually (but not always) we can offer a P&P discount on multiple item purchases as long as the items are from different listings. Please ask us for a total. Combined P&P for multiple purchases from the same listing are automatically calculated for you at checkout. |
| Q:When can I expect my order to arrive? |
|
| A:1-5 working days. Most items are posted next working day by Royal Mail First or Second Class. There is not much we can do about non-deliveries for 15 working days after dispatch. This is Royal Mail policy, not ours. Please check with your local Post Office as they may have your package. |
| Q:Do you ship outside the EU? |
|
| A:We do not currently ship outside the EU. |
| Q:What are the expiry dates of your First Aid products? |
|
| A:This varies greatly. Some items have a shorter shelf life than others. Alcohol wipes and eyewash tend to have the shortest life of about 2 years from manufacture. It's not practical to list the expiry date of every product in a kit or every item we sell. We do not sell old stock so the expiry date is as long as it can practically be. |
| Q:Can I contact you directly? |
|
| A:Yes, in the first instance please email sales@outboundfirstaid.co.uk |
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