We seek to offer an excellent customer service to all our customers:
1. We describe our items accurately and display clear photographs of our items. We are a genuine John Zack stockist and one of a select few stockists in the country of the faux fur items in our shop.
2. Fast dispatch: We send all items the same day as purchased (if purchased before 1pm) or next day (if purchased after 1pm).
3. We inform buyers when their items are dispatched and respond quickly to all messages. A tracking number is uploaded to all transactions after dispatch.
3. We offer a fair Returns' Policy. Items can be returned up to 14 days after receipt providing they are unworn/tags attached/in original inner packaging.
4. We offer either free p&p or subsidised shipping costs; we ensure that the buyer always pays less for the postage than it costs us to send the item.
Please feel free to contact us with any enquiries.