We seek to offer an excellent customer service to all our customers:
1. We describe our items accurately and display clear photographs of our items. We are a genuine John Zack stockist and one of a select few stockists in the country of the faux fur items in our shop.
2. Fast dispatch: We send all items the same day as purchased (if purchased before 2pm) or next day (if purchased after 2pm).
3. We inform buyers when their items are dispatched and respond quickly to all messages. All customers are notified of tracking numbers after items have been dispatched.
3. We offer a fair Returns' Policy. Items can be returned up to 14 days after receipt providing they are unworn/tags attached/in original inner packaging.
4. We offer a combined price with free p&p for dresses. Please note however, this is offered free solely on the basis that the sale remains and in the case of returns, a reduced p&p cost of £3 will be deducted from any refund due.
Please feel free to contact us with any enquiries.