We seek to offer an excellent customer service to all our customers:
1. We describe our items accurately and display clear photographs of our items. We are a genuine John Zack stockist.
2. Fast dispatch: We send all items the same day as purchased (if purchased before 2pm) or next day (if purchased after 2pm).
3. We inform buyers when their items are dispatched and respond quickly to all messages. International customers are notified of tracking numbers after items have been dispatched.
3. We offer a fair Returns' Policy.
4. We set shipping costs at a lower rate than it actually costs us to send the items.
Please feel free to contact us with any enquiries.