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Welcome to the Online4baby Ltd Terms & Conditions of Use. If you continue to browse and use our eBay store, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Online4baby's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our eBay store.

The term [The Company] or 'us' or 'we' refers to the owner of the eBay store whose registered office is 'Online 4 Baby, Unit B Broadgate, Broadway Business Park, Chadderton, OL9 0JA. Reg. Number 5332212. Registered in England. The term 'you' refers to the user or viewer of our website.

The use of this eBay store is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase. Please print off a hard copy for future reference.

While we take all reasonable care to ensure that all details, descriptions, colours, specifications and prices of products on this website are accurate at the time of entering the website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We reserve the right to alter specifications without prior notice. All weights and sizes listed are approximate and to be used as a guideline only. The representations of colour are approximate due to limitations in both the photographic and specifications of different output devices. All goods are subject to availability. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.

Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

How The Contract Is Formed Between Online4baby Ltd and You.

Please note the display of any product in our eBay store is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed, you will receive an order acknowledgement containing the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us.

Order acceptance and completion of the contract between you and us will occur upon the dispatch (to you) of the products ordered, unless we have been unable to accept your order or you have cancelled your order.

Non acceptance of an order may occur for the following reasons:-

  • The product ordered being unavailable from stock.
  • Where your offer relates to goods that have been priced / advertised incorrectly from that which we have intended.
  • We are unable to obtain authorisation for your payment.
  • You do not meet the eligibility to place an order as set out in these terms & conditions.

Contract Cancellation - Under Distance Selling Regulations you are entitled to cancel your contract with us within seven working days after the day on which you have received your order. If your order has been processed then return costs are your responsibility. (Please see the returns section of these terms & conditions below)

By placing an order with Online4baby Ltd you confirm that:-

    You are legally capable of entering into binding contracts.You are at least 18 years old.You have provided your real name, phone number, e-mail address, payment details and any other requested information.

Return of unwanted Goods

The right to cancel under the Distance Selling Regulations is a no fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through Online4baby.com or over the telephone are covered under the Consumer Protection (Distance Selling) Regulation (2000). To enable us to authorise a return you must notify us within 7 days from the day after receipt of the goods by contacting our customer services team via 08708 50 30 70 (all calls are payable at low-cost rate of 5p per minute from most landlines) or by email to returns@online4baby.com, fax or letter stating your order number. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Online4baby.com in the original state, unused and undamaged. We cannot accept a return on any personal hygiene items such as mattresses where the original packaging has been opened/unsealed. We recommend all returns are arranged through Online4baby.com’s courier service (DPD), which provides a reliable and fully insured service. Collection charges are shown in the table below. Alternatively if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund (includes the full price of the goods;any deposit/part payments and the cost of the original delivery) will be put back into the original payment method that was used. This is to be completed within 30 days. 

Collections

Please see below in the table collection charges and weights. Collections made by our courier DPD are attempted between the hours of 8am and 6pm. All packages must be made available and boxed securely. Collections which are missed/or items that are not ready will have to be rebooked and charged at £10.

**Any complimentary item / gift originally supplied or provided at a later date with the item you are returning must be returned along with the original item. We cannot refund or exchange if they are not returned together**

Charge

Weights

£10 per box/parcel

Up to 13kg in weight

£20 per box/parcel

From 13.1kg to 19 kg in weight

£25 per box/parcel

19.1 kg and above in weight

All original out of area surcharges are additional to standard return costs.

**Small pram accessories (i.e. footmuffs, bags, raincovers & parasols) can be returned by Royal Mail, but only once return authorisation has been obtained.**

 

  • Standard Product Delivery Information
  • Nursery Furniture Delivery Information

DPD Delivery

Online4baby.com offers a Free Express Next Working Day Delivery Service to most of the UK on all orders over £49.99*(£4.50 for orders under £49.99). The courier we use is 'DPD' for all standard deliveries (See other delivery tab for Nursery Furniture deliveries i.e Room sets, Cot beds, Junior beds that include mattresses which are handled by our freight courier City Link). Our contracted hours for delivery with DPD are between 8am and 6pm. However, DPD offers a service called "Predict".  Providing you supply us with a current mobile number and/or email address gives a unique 1 hour delivery window notification via SMS and/or Email on the morning of your delivery which can be rescheduled by you to a more convenient delivery date.

We give the buyer the assurances they need in order for them to receive their delivery in a clear timeframe once cleared funds have been received. Checking your delivery day is simple:- 

Depending if you qualify for next day or a 2 day delivery service, just find the day and time you made your order and the expected delivery day will be displayed next to it.

Postcodes which do not incur a surcharge

1 Working Day Service

All postcodes in England and Wales and most of Scotland (excluding Scottish Highlands & Islands).

Expected delivery days from time of order
Payment Made Items Received
Monday Before 4pm
After 4pm
Tuesday
Wednesday
Tuesday Before 4pm
After 4pm
Wednesday
Thursday
Wednesday Before 4pm
After 4pm
Thursday
Friday
Thursday Before 4pm
After 4pm
Friday
Monday
Friday Before 4pm
After 4pm
Monday
Tuesday 
Saturday Before 4pm
After 4pm
Tuesday
Tuesday
Sunday Before 4pm
After 4pm
Tuesday
Tuesday

This excludes bank holidays – There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery.

2 Day Service – 2 Working Day 

These area's do not incur a surcharge:

AB31, AB33-35, AB44-54
PO30-42 (Isle of Wight)

Please see delivery table below for timeframes

Chargeable Postcodes

2 Day Service –  2 Working Days

Scottish Highlands and Islands - AB36-38, AB55-56, FK17-99. G83, HS1-9, IV1-28, IV33-56, IV63, KA27-28, KW1 -17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3 Northern Ireland (BT1-99) Isle of Man (IM1-99) Scilly Isles (TR21-25) Republic of Ireland Guernsey (GY1-99) Jersey (JE1-99)

Expected delivery days from time of order
Payment Made Items Received
Monday Before 4pm
After 4pm
Wednesday
Thursday
Tuesday Before 4pm
After 4pm
Thursday
Friday
Wednesday Before 4pm
After 4pm
Friday
Monday
Thursday Before 4pm
After 4pm
Monday
Tuesday
Friday Before 4pm
After 4pm
Tuesday
Wednesday
Saturday Before 4pm
After 4pm
Wednesday
Wednesday
Sunday Before 4pm
After 4pm
Wednesday
Wednesday

This excludes bank holidays – There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery.

**Note** Republic of Ireland customers must include a daytime phone number when placing an order. Orders cannot be depatched without this.

Out of area delivery charges

These are in addition to the standard £4.50 delivery charge for orders under £49.99.

The chargeable 2 working day delivery areas incur the following surcharges:-

Item description

Delivery Charge

All Items (excluding the below)

£10 PER BOX

Wood Items which include two boxes (e.g. cot & mattress)

£20

2 or 3 Piece Nursery Room Sets(4 or 6 Boxes)

£40 or £60

Our courier will endeavour to deliver your order within the timescale stated in your order acknowledgment. However, due to circumstances beyond our (and their) control, such as extreme weather conditions, security checks, unforeseen incidents, miss-route of parcels, delays may occur. If you are working to a set deadline (e.g. holiday departure, a birthday) please allow for extra time to cover any eventualities that may arise. Online4baby cannot be held responsible for any inconveniences caused in the unlikely event of a delayed delivery. In these instances our courier will deliver your parcel(s) the next available working day.

Delivery will be made to the address specified in your order. Should you wish to change the delivery address once your order has been processed, a charge may apply (depending on the new address) and your delivery date may be subject to a short delay.

If you provide us with any incorrect delivery details which results in the order being delivered to an incorrect address, Online4baby Ltd cannot be held responsible for any loss you may incur as a result.

**Please note our courier DPD cannot leave goods without a signature**

Text message service

Precise 1 Hour delivery slot is now available. The specific 1 hour delivery window provided from our courier DPD is the latest innovation which ensures the best possible success rate for our valued customers. The revolutionary 1 hour delivery time slot means that you no longer have to wait in all day for your parcel to arrive. Updates sent to your email address and mobile phone keep you up-to-date with when you should expect your delivery, making your online4baby shopping experience even better than ever!

To take advantage of this service all you have to do is enter your current mobile phone number/email address onto your eBay account before submitting your order. ** Note this service is only available for standard UK mainland deliveries **

Combined shipping

Online4baby offer combined postage for most smaller items. Larger items do not qualify for combined postage due to the weight, size and handling. For an exact quote please email us at ebay@online4baby.com or call us on 08708-503070

Pick-ups

We strictly do not allow customer pick-ups. For insurance purposes, the public are prohibited on site where distribution takes place for health and safety reasons. *Don’t forget we operate a free next working day delivery service.

 

Pre-Orders

A pre-order item is a high demand product which Online 4 Baby have secured from the manufactures but not yet received. By purchasing a pre-order item this allows customers to secure and guarantee prompt delivery of their item as soon as the stock arrives from the manufacturers. The dispatch date to you is always highlighted within the listing.

When the order has been despatched you will be updated by email.

Missed Deliveries

You will receive a text message/email notification direct from DPD courier services before your delivery will take place. This will advise you of a Precise 1 Hour delivery window that day. If there is nobody in at the delivery address to sign for the parcel(s), the driver will post a card through your door to let you know that a delivery attempt was made and take the parcel back to the local depot for a re-attempt at delivery the next working day. You can re-arrange delivery direct with our courier from the details left on the calling card. If no contact is made with the courier after the 2nd attempt the order will only be held for 2 days after this at the courier depot and then returned back to Online 4 baby and re delivery charges will apply

If your item has been Returned to Sender (RTS), the following re-delivery charges will apply:

Size of parcel

Re-delivery charge

Per Box

£10.00

Wood

Charges Vary on how many pieces

Nursery Room Sets

Charges Vary on how many pieces

**These charges do not include out of area delivery surcharges.**

City Link Delivery

Nursery Furniture deliveries such as Room sets, Wardrobes, Dressers, Cot beds with Mattresses, Junior/Toddler beds with Mattresses and Nursery Drawers are classed as freight due to their volumetric size(height above 1.3metres) and do require special vehicles and handling. The courier we use is City Link who provides a Free Express Next Working Day Delivery Service to most of the UK(see exceptions below)on all orders over £49.99*(£4.50 on orders under £49.99). The contracted hours for deliveries of Nursery Furniture are between 8am and 6pm so you will need to make sure someone is available at the delivery address to sign for the parcel(s).

We give the buyer the assurances they need in order for them to receive their delivery in a clear timeframe once cleared funds have been received. Checking your delivery day is simple:- 

Depending if you qualify for next day or a 2 day delivery service, just find the day and time you made your order and the expected delivery day will be displayed next to it.

1 Day Service - Next Working Day

Postcodes which do not incur a surcharge

England
Wales
Scotland (Excluding postcodes below in the Scottish Highlands &  Islands)

Expected delivery days from time of order
Payment Made Items Received
Monday Before 4pm
After 4pm
Tuesday
Wednesday
Tuesday Before 4pm
After 4pm
Wednesday
Thursday
Wednesday Before 4pm
After 4pm
Thursday
Friday
Thursday Before 4pm
After 4pm
Friday
Monday
Friday Before 4pm
After 4pm
Monday
Tuesday 
Saturday Before 4pm
After 4pm
Tuesday
Tuesday
Sunday Before 4pm
After 4pm
Tuesday
Tuesday

This excludes bank holidays – There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery.

2 Day Service – 2 Working Days (*Chargeable Areas)

Scottish Highlands & Islands
G83-84, HS1-9, IV1-32, IV36, IV40-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-88, PH17, PH19-26, PH30-44 PH49-50, ZE1-3

Northern Ireland (BT1-99)
Republic of Ireland

Isle of Man (IM1-9)
Isle of White (PO30-42)
Scilly Isles  (TR21-25)
Guernsey (GY1-99)
Jersey (JE1-99)

Expected delivery days from time of order
Payment Made Items Received
Monday Before 4pm
After 4pm
Wednesday
Thursday
Tuesday Before 4pm
After 4pm
Thursday
Friday
Wednesday Before 4pm
After 4pm
Friday
Monday
Thursday Before 4pm
After 4pm
Monday
Tuesday
Friday Before 4pm
After 4pm
Tuesday
Wednesday
Saturday Before 4pm
After 4pm
Wednesday
Wednesday
Sunday Before 4pm
After 4pm
Wednesday
Wednesday

This excludes bank holidays – There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery.


**Note** Republic of Ireland customers must include a daytime phone number when placing an order. Orders cannot be depatched without this.

Out of area delivery charges

These are in addition to the standard £4.50 delivery charge for orders under £49.99.

The 2 working day delivery areas incur the following surcharges:-

Item description

Delivery Charge

All Items (excluding the below)

£10 PER BOX

Wood Items which include two boxes (e.g. cot & mattress)

£20

2 or 3 Piece Nursery Room Sets(4 or 6 Boxes)

£40 or £60

Our courier will endeavour to deliver your order within the timescale stated in your order acknowledgment. However, due to circumstances beyond our (and their) control, such as extreme weather conditions, security checks, unforeseen incidents, miss-route of parcels, delays may occur. If you are working to a set deadline (e.g. holiday departure, a birthday) please allow for extra time to cover any eventualities that may arise. Online4baby cannot be held responsible for any inconveniences caused in the unlikely event of a delayed delivery. In these instances our courier will deliver your parcel(s) the next available working day.

Changing of the delivery address

Delivery will be made to the address specified in your order. It is important to note, within minutes that cleared funds have been received, goods are instantly released to the distribution centre, immediately processed and then dispatched with our courier.

Should you wish to change the delivery address once your order has been processed, a charge of £10 will apply and your delivery date may be subject to a short delay

If you provide us with any incorrect delivery details which results in the order being delivered to an incorrect address, Online4baby.com cannot be held responsible for any loss you may incur as a result.

Combined shipping

Online4baby offer combined postage for smaller items. Larger items do not qualify for combined postage due to the weight, size and handling. For an exact quote please email us at ebay@online4baby.com or call us on 08708-503070

Pick-ups

We strictly do not allow customer pick-ups. For insurance purposes, the public are prohibited on site where distribution takes place for health and safety reasons. *Don’t forget we operate a free next working day delivery service.

Pre-Orders

A pre-order item is a high demand product which Online 4 Baby have secured from the manufactures but not yet received. By purchasing a pre-order item this allows customers to secure and guarantee prompt delivery of their item as soon as the stock arrives from the manufacturers. The dispatch date to you is always highlighted within the listing.

When the order has been despatched you will be updated by email.

Missed Deliveries

On the day of which your order is dispatched you will receive email notification from Online4baby which will include all your tracking information and advise you of your expected delivery date.

If there is nobody in at the delivery address to sign for the parcel(s), the driver will post a card through your door to let you know that a delivery attempt was made and take the parcel(s) back to the local depot for a re-attempt at the delivery address the next working day.  You can re-arrange delivery direct with our courier from the details left on the calling card.

.**Important - The courier will only attempt delivery on a maximum of 2 occassions, then the parcel will be held at the depot. Redelivery costs will then be charged for a 3rd delivery attempt.

If you have missed your delivery on 2 occasions, you will need to contact Online4baby to rebook your delivery which will be charged at £5.00 per box (this excludes out of area surcharges). This must take place within 2 days from the last delivery attempt.

If no contact has been made within 2 days from the last delivery attempt your local courier depot will automatically return your parcel(s) back to Online4baby and re-delivery charges will apply – see FAQ “Why has my item been returned to you?”

If your item has been returned to Sender (RTS), the following re-delivery charges will apply:

Size of parcel

Re-delivery charge

Per Box

£10.00

Wood

Charges Vary on how many pieces

Nursery Room Sets

Charges Vary on how many pieces

**These charges do not include out of area delivery surcharges.**

Damaged In Transit

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at customerservices@online4baby.com (Please include your order number in the email) or contact us on 08708 50 30 70. We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use. So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived we advise you to report this within 48hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance.

All products/parts that arrive which have been damaged in transit will be replaced 'like for like' free of charge in the quickest possible timeframe. For wooden items damaged in transit we will replace the damaged parts 'like for like' only and not the complete carton.  This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transit.

The packaging/box around the product is simply there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many courier depot's we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched.

 **Re-delivery charges may apply if the consignment is refused.**

Faulty goods

All our products will be subject to a 6 month guarantee. This guarantee does not affect your statutory rights. The guarantee is only available to the original purchaser of the item(s) and must be accompanied by the original receipt and is non transferable.

We will offer a spare, repair or replacement product free of charge where the product, pushchair, stroller or car seat goes wrong within the 6 month guarantee period. A refund will be offered if a replacement is not available. Due to the number of small components included in the screw fix stair gates, we will provide any missing parts direct from the manufacturer. We cannot accept returns on these gates due to missing parts.

The guarantee covers:

  • All products, pushchairs, travel systems, strollers & car seats.
  • All parts except foam handles, fabric wear, inflatable tyres, inner tubes and rain covers.
  • We will endeavour to provide matching fabric for repairs and/or spares, if this is not available we will provide coordinating colours.
  • Where a spare or repair is uneconomical, Online4baby will offer a replacement product.
  • Online4baby may inspect the product and verify fault before offering a spare, repair, replacement or refund.

The guarantee does not cover:

  • Damage caused by non domestic use.
  • Damage caused by failure to follow the user guide and maintenance instructions.
  • General wear and tear, for example; worn wheels, damaged rain covers, worn/torn fabric.
  • Deliberate damage, misuse or neglect.
  • Product which has been modified, undergone an unauthorised repair or used a non approved spare part.
  • Car seats which have been involved in an accident. We recommend all car seats should be replaced if involved in an accident.
  • Cosmetic damage.
  • Matching accessories, including changing bags, cosytoes, pushchair liners, rain covers, canopies, mosquito nets, parasols.
  • Moving parts should be maintained on a regular basis and a silicone lubricant spray should be applied to keep necessary parts running effectively.
  • We can provide spare parts and repairs for damages which fall outside the scope of your statutory rights. Prices are quoted on an individual basis

Data Protection

We will never give your personal details to anyone outside Online4baby Ltd without your consent. We may send you periodic promotions and information to the email address you have provided on your order and also analyse your purchase history to provide you with relevant and personalised offers, and information in helping you choose products that are right for you.You can unsubscribe at any time from these emails.

Copyright & Trademarks

This website contains material which is owned by or licensed to us. This material includes, (but is not limited to) the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All site design is the copyright of Online4baby.com. Online4baby.com is a registered trademark ©.

Accessibility Policy

This site complies with the latest regulations for accessibility under level A.