All products purchased through Online Beauty Buys are covered by our 30 day money back guarantee*.
If you are not 100% satisfied with your order, please return the unopened product to us within 30 days of receiving your order (or 60 days if ordering between 1st Nov and 31st Dec) & we will refund you for the product. Please include a brief letter including your name and address, and an explanation as to why you are returning the item(s).
For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used) unless they are faulty.
US Orders: Please note that liquid items are automatically converted to OZ from ML at the time of listing. Due to rounding there may be minor differences to actual sizing shown on the item. If in doubt, please contact us and we'll be happy to confirm product size.
If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email, or in office hours by calling +44 (0)1446 688166.
We dispatch items very quickly and as such we have limited time in which to stop completed orders from going out.
If your order has already left our warehouse and you decide to cancel, we will refund your order in full including any postage and packing you may have been charged.
Please ensure you inform us of your intent to cancel within 14 days of receiving your order. We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense.
Please return the goods within 14 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.