UPDATE 22nd December 2014:
We have now passed our cut-off dates for expected Christmas delivery. Orders made with Special Delivery will still be dispatched as quickly as possible but cannot be guaranteed to arrive before Christmas - thank you.
Orders are dispatched within one working day of receipt of cleared payment.
Standard UK orders are dispatched by the postal service and do not require a signature.
Please allow up to 8 working days for delivery to the UK.
Please note: large items may be dispatched by courier (at no extra cost) due to postal restrictions.
Express UK delivery is a tracked, signed for method delivered by the postal service. This service is guaranteed by 1pm next working day following dispatch, Monday to Friday.
All other destinations are sent by International standard postage. Please allow the following timeframes for delivery:
- France: 3-5 working days (maximum of 10)
- Western Europe: 5-10 working days (maximum of 14)
- Rest of World: 5-10 working days (maximum of 20*).
*Except Brazil. Due to local restrictions in Brazil, orders can take 30-35 days from dispatch to arrive.
We prepay VAT on all orders sent to a UK delivery address.
If you live outside the UK** and are charged sales tax, please send us a copy of the tax invoice by email
within 30 days and we will be happy to refund your money.
We reserve the right to change our tax refund policy at any time without notice. In some cases the sales tax charged may be more than your total order value due to customs administration fees. In these circumstances we are unable to refund more than the original order value.
**Except Brazil, Norway & Argentina. Due to local restrictions in these countries it is the buyers responsibility to pay all Sales Taxes and Import Duty.