All items are dispatched on the same working day (if ordered before 2pm UK time) from our warehouse in mainland England.
All post is sent by Royal Mail, overseas post is passed to the local carrier once in your country.
Here's how long to expect when waiting for your order:
UK FREE Standard delivery (Royal Mail Tracked 48)
Mainland UK: 2-3 business days after dispatch
Highlands & Islands: 4-5 business days after dispatch
It's rare that items go missing but please allow a maximum of 8 working days before reporting a problem.
UK Express delivery - Royal Mail Special Delivery
Guaranteed before 1pm next working day after dispatch
Please allow 5 working days for delivery (maximum of 12)
US FREE Standard Tracked delivery
Please allow 4-6 working days for delivery (maximum of 12)
REST OF WORLD
Please allow 10 working days for delivery (maximum of 20)
UK 2018 CHRISTMAS DELIVERY
Delivery details and cut off dates will appear closer to the time.
Why can’t I order Perfumes, Aftershaves, Nail Varnish or Aerosols to some overseas locations?
Due to international aviation rules, we can't send certain beauty products to every delivery country. Please check the 'postage and payments' tab on the item listing. Please note also: fragrance and other 'dangerous' goods can only be sent to mainland Spain, orders to outlying islands (eg Tenerife) will unfortunately be cancelled. This is outside our control and is due to postal restrictions.
My order hasn't arrived yet - what should I do?
Firstly, please check any available tracking information.
If there's no information and you've passed the cut-off time shown above, please contact us at email@example.com
We will be happy to arrange a replacement or a refund.