All items are dispatched within 1 working day from our warehouse in mainland England.
All post is sent by Royal Mail, overseas post is passed to the local carrier once in your country.
Here's how long to expect when waiting for your order:
UK FREE Standard delivery (Royal Mail Tracked 48)
Mainland UK: 2-3 business days after dispatch
Highlands & Islands: 4-5 business days after dispatch
It's rare that items go missing but please allow a maximum of 8 working days before reporting a problem.
UK Express delivery
Guaranteed before 1pm next working day after dispatch
Please allow 5 working days for delivery (maximum of 12)
REST OF WORLD
Please allow 10 working days for delivery (maximum of 20)
Why can’t I order Perfumes, Aftershaves, Nail Varnish or Aerosols to some overseas locations?
Due to international aviation rules, we can't send certain beauty products to every delivery country. Please check the 'postage and payments' tab on the item listing. Please note also: fragrance and other 'dangerous' goods can only be sent to mainland Spain, orders to outlying islands (eg Tenerife) will unfortunately be cancelled. This is outside our control and is due to postal restrictions.
My order hasn't arrived yet - what should I do?
Firstly, please check any available tracking information.
If there's no information and you've passed the cut-off time shown above, please contact us at firstname.lastname@example.org
We will be happy to arrange a replacement or a refund.