 |
| Q:If I buy more than one item, can you guarantee they match exactly? |
|
| A:I guarantee a shade match on all non-stock orders. However, items purchased from stock may be from different production runs, therefore the shade may vary. Where possible we do mention in the listing if items do not match but are happy to check for you before purchase. |
| Q:Are the accessories in the picture included? |
|
| A:Unless specifically stated, the accessories shown are for illustration only but may be available to purchase separately. |
| Q:How quickly do you send the item? |
|
| A:In-stock items are posted within 2 working days of receipt of your payment. Please allow up to 5 weeks for despatch of non-stock items. This will be clearlys stated on the listing prior to purchase. |
| Q:How long will my purchase take to arrive? |
|
| A:Typically items are delivered within 1-2 working days following postage within the UK and 5 working days outside the UK. We use Royal Mail for all deliveries so please check their website for up to date information for your area. |
| Q:Do you provide fabric samples? |
|
| A:No, because we don't make these items, we don't have access to samples. |
| Q:Can I order this in other sizes? |
|
| A:If this is a current style, then yes, you will be able to order in other sizes shown on the size chart. If this is a Discontinued item, then unfortunately it is no longer available to order. If it is Discontinued, it will state this clearly in the description of the item. |
| Q:Can I come and try the dresses on? |
|
| A:I'm afraid not. Because we are an internet only retailer we can keep our overheads to a minimum and pass those savings on to you. |
| Q:Can you make the garment in a different size or colour? |
|
| A:Because we don't make these garments ourselves, we are unable to alter the sizes or colours shown. |
| Q:Do you combine postage? |
|
| A:Yes, we are happy to combine postage for you. Just request an invoice once you have finished shopping and we will calculate the combined price. Unfortunately we cannot refund overpaid postage if you have not requested an invoice first. |
| Q:Can I place an order for non-stock items? |
|
| A:Yes. Many items are shown in our ebay shop, alternatively please visit my website www.1-special-day.co.uk where my full range is available to order. |
| Q:Do you carry out alterations? |
|
| A:Regrettably no, and I am unable to accept returns on altered garments. |
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