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Postage and payment
Please ensure that full payment is made within 7 days.
Frequently Asked Questions:

Please browse this page to find answers to the most frequently asked questions that we are asked. If you do not find the answer to your question then please do contact us.

Ordering Questions

Images and Printing Questions

Finishing, Mounting and Framing Questions

Delivery and Payment Questions

Ordering Questions

I want to order a framed picture. Do I need to order the canvas and frame separately?

Yes. Please order the items separately. If you are ordering more than one type of frame and more than one canvas, please contact us and let us know which canvas you would like us to frame with which frame.

How do I combine shipping for multiple items?

Each of our listings detail the shipping costs for additional canvases and framed canvases. The best way to combine shipping is to bid for or ‘buy now’ the canvases and frames that you require, but do not make payment until you have ordered all the items that you want.

In most instances, the correct shipping costs should be automatically calculated – this can be viewed in ‘My Ebay’ – where you should see a list of the items that you have ordered together with a ‘Pay Now’ button that you can simply click to make payment via Paypal.

N.B. In some combinations of multiple canvases and frames you may find that you need to edit the total to pay the correct amount if you are paying via Paypal. Simply edit the total on the Checkout page before completing payment.
Alternatively please just send us a message and we will happily send you an Ebay invoice for the correct total

Images and Printing Questions

Can You Supply Pictures Not Currently Listed in Your Ebay Store?

We are constantly adding pictures to our library of images so if there is a particular picture that you are looking for, please do feel free to contact us. We do keep a database of requested images, so that we can contact people who have enquired about a particular picture if and when it becomes available.

Can You Reproduce My Images for Me?

Sorry but due to Copyright concerns we cannot undertake to reproduce your images.

What is Giclée Printing?

Giclée from the french 'to-spray' is a method of printing using a wider range of inks than would be used with conventional printing. Giclée printing produces a wider range of vibrant colours on non-standard materials such as canvas. More info is available here.

What Kind of Inks Do You Use?

We use pigment-based archival inks rated to last over 100 years in normal conditions.

Do You Supply Pictures in Others Sizes?

Please check our Ebay store for pictures in other sizes or alternatively please do take a look at our UK eBay store here.

Will my Framed Picture Look Exactly as if Does on Your Website?

Yes, allowing for small differences between the way in which different monitors display colours, your picture will look like it does on our site.

N.B. We do crop some of our pictures to fit standard frame sizes - so please be aware that what you are buying is exactly what is shown on our site even if the original artwork has more image showing.

Are You Offering Paintings or Prints?

Our Pictures are all Giclee Prints.

Finishing, Mounting and Framing Questions

Should I Varnish Your Canvases?

It is not essential to varnish our canvases. The inks that we use are water resistant. However we do varnish all of our framed canvases with a low-sheen giclée varnish to enhance colour and increase durability.

How Should I Mount / Frame a Canvas supplied by You?

You can either board mount or stretch our canvases over standard picture stretcher bars. We choose to board mount our canvases as the result is more durable and less prone to damage than canvases stretched over a frame. Detailed information regarding this is supplied with all canvases.

Are Your Frames Solid Wood or Plastic?

All our frames are solid wood with resin mouldings and features. They are all robust frames. We choose not to supply cheap, inferior quality plastic frames.

How Can I Hang My Framed Picture?

All framed canvases are supplied with hook eyes and picture cord. Alternatively, if you wish the picture to sit flush against the wall, you can simply hang the picture from one of the recesses in the back of the frame.

Do You Offer a Canvas Stretching Service (Box Canvases)?

Currently we do not have the facilities to offer this service and we are reluctant to do so as stretched canvases are very vulnerable to damage during shipment. Most of our customers, who purchase unframed canvases, take them to their local framing store for stretching.

What Type of Surface Texture Do Your Old Masters Have ?

The texture is a conventional canvas texture. When varnished our canvases look very similar to original oil paintings that you might see in a gallery, museum or stately home. N.B. There are no brush strokes on our canvases.

Delivery and Payment Questions

How Long Will it Take You to Despatch My Order after You Receive it?

All Items are produced to order, rather than from stock, but we aim to despatch items within 5-7 days of order. We will notify you when your order has been despatched. If your order is particularly urgent please do contact us and we will try to assist.

How Long Will Delivery Take?

Delivery timescales will depend on destination. Canvases are despatched by Royal Mail Airmail (UK - 48hrs, Europe - 5-7 days, Rest of the World - 5-10 days). Orders for framed canvases are despatched by International Courier (UK - 3-4 Days, Europe 3-5 Days, USA/Canada - 3-6 Days, Rest of World - Up to 10 Days)

Do You Supply Trade?

We would be happy to discuss working with you on a trade basis for volume purchases. Please contact us to discuss further.

Do You Offer a Collection Option?

Sorry but we only offer a delivery option.

Do You Have A Conventional Shop or Store?

Sorry but we don't - We now operate entirely via the Internet.

Do You Accept Payment by Check?

We can accept bank checks in US$, Euro and UK Sterling. However, as UK banks charge to accept checks in US$ over $95 or Euro €65 please split the amount the amount paid across multiple checks if the amount due exceeds these limits.

Do You Accept Payment in Cash?

We can accept cash but please do send it by insured mail or courier only - cash is sent at your risk. Please send it to the address shown here with reference to the items that you have ordered.

What is Your Returns Policy?

We offer a no-quibble returns policy. If you are not completely satisfied with your purchase then simply return it to us for a full refund.