We aim to provide our customers with an unparalleled service that is second to none.
We can deliver worldwide, and aim to provide speedy, yet reliable dispatch to our customers.
We aim to dispatch all orders that are in stock within 1 working day. This may vary during peak periods. Most orders to the UK or Ireland will be dispatched on either a 24hr or 48hr service.
Items that are personalised, made to order or are awaiting stock are dispatched within one working day of receipt of the item.
In the unlikely event that your item is out-of-stock, we will notify you within one working day.
In the event that there is a delay with your order we will contact you to notify you, so please ensure the contact information that you have provided is up-to-date. If the revised date is unsuitable simply let us know and we will cancel and refund your order.
We use only our most trusted couriers to deliver your goods. Currently we use Royal Mail, Parcel Force and Fed-Ex to ensure the efficient and safe delivery of your order.
Most of our couriers require a signature upon delivery, so to ensure timely delivery of your order please provide a delivery address where someone will be available to accept and sign for the parcel.
Shipping prices are automatically provided on our website. Simply add the required items to your basket and view postage costs on the basket page of our site.
INTERNATIONAL ORDERS: VAT, TAXES, FEES AND LEVIES
Orders being delivered outside of the EU (including Channel Islands) will automatically have the VAT deducted at checkout once the delivery address is entered. Please note horse supplements, childrens clothing and books do not have VAT.
Additional taxes, fees or levies may apply depending on local legislation. Any customs or import duties charge when the goods have reached the destination are your responsibility and must be paid by the recipient.
Unfortunately we are unable to advise of the cost of any of these charges as they vary from country to country.
Some countries have restrictions on certain products and materials. It is your responsibility to determine whether there are any restrictions that may affect the delivery of your order in your selected destination. You should contact your local customs office for any further information.