We are proud of our reputation for being an ebay seller with high standards and status. We frequently review our shop policies in line with ebay standards. We have a Fair Postage Charge Policy - we keep our postage charges to the minimum and review in line with Royal Mail increases; we offer generous discounts and free postage on postage for additional purchases. We aim to offer first class service to all our customers and therefore items are despatched from Post Office Counter Service with Royal Mail SmartStamp for quick despatch and smartstamp certificate of posting system. Whilst we are happy to assist customers and despatch to customers work addresses, we can not take responsibility if they do not arrive and require a named addressee and the name of the Company. We do not despatch to P O Box numbers in the UK. Please ensure that the full postal address is given and that it is correct. Please note that the stated estimated delivery dates provided of first and second class postage sent by Royal Mail are ONLY estimates and that we cannot guarantee that Royal Mail will meet these expectations. All items are carefully and securely packed to ensure they arrive in good condition. By purchasing items you have accepted our terms and condition of purchase. Our standard delivery option includes packaging, handling and Royal Mail delivery postage costs. Once item(s) have been despatched you will be sent a despatch notice advising you that you item is on its way from ebay. We have had very few items that have not arrived at their destination. However, if the item does not arrive it is the responsibility of the buyer to advise us after 14 days (UK). We are pleased to accept Paypal, if you do not have a paypal account and wish to pay by credit card you can sign on as a guest with paypal and when making payment choose paypal not credit card option. It is a safe way for payment to be made & secure. There is no charge for a paypal account. UK Personal Cheque UK or UK Postal Order. Personal cheques will take 4/5 working days to clear.) Credit Card payments are via Paypal only. Multi purchase buyers please wait for invoice which is sent manually by seller as free or discount postage rates have to be adjusted by seller. You may receive an intrim invoice generated automatically by ebay. All shipping is usually within two working days of clearance of payment. Returns policy 14 days - we will replace faulty item if returned 14 days after contacting seller in writing before return. Item will be inspected upon return. However we are not able to exchange maps for a different map. Postage costs incurred in despatch and return can not be refunded. Customer has a right to cancel and return provided unused and packed as specified in detail on purchase information within 14 days. Postage costs at their own expense. The majority of our customers (99.9) are extremely pleasant and helpful, however along with Ebay Policy and other suppliers we will not accept unacceptable and threatening behaviour via emails if there is a problem, which we expect to resolve to buyer and seller satisfaction. (particularly if it is outside of our control). Any customer who fails to comply with this policy will forfit their right to our help in this instance.