We are proud of our reputation for being a top rated seller with high standards & status. We frequently review our shop policies in line with ebay standards. We have a Fair Postage Charge Policy - we keep our postage charges to the minimum and review in line with Royal Mail increases; we offer generous discounts and free postage on postage for additional purchases. We always combine postage; choose your items and then request total from us and wait for the invoice showing discount postage do not pay the automated invoice. You must request postage for multi items and wait for invoice as ebay are now charging a fee on postage. Estimated Delivery Times:Estimated Delivery Times are based on our despatch time, transit time, payment used, buyers location. Working Days are normal deliver days Mon-Fri.Transit days do not include Week-ends or Bank Holidays. We use Royal Mail SmartStamp for quick despatch and smartstamp certificate of posting system. Whilst we are happy to assist customers and despatch to customers work addresses, we can not take responsibility if they do not arrive We require a named addressee and the name of the Company, plus any floor number or department. If an item does not arrive we comply with Royal Mail 15 working days poliy that an item is not considered lost until after that period. We do not despatch to P O Box numbers in the UK. Please ensure that the full postal address is given and that it is correct. Please note that the stated estimated delivery dates provided of first and second class postage sent by Royal Mail are ONLY estimates and that we cannot guarantee that Royal Mail will meet these expectations. All items are carefully and securely packed to ensure they arrive in good condition. By purchasing items you have accepted our terms and condition of purchase. Our standard delivery option includes packaging, handling and Royal Mail delivery postage costs. Once item(s) have been despatched you will be sent a despatch notice advising you that you item is on its way from ebay. We have had very few items that have not arrived at their destination. However, if the item does not arrive it is the responsibility of the buyer to advise us after 15 working days (UK) not ebay.. We are pleased to accept Paypal, if you do not have a paypal account and wish to pay by credit card you can sign on as a guest with paypal and when making payment choose paypal not credit card option. It is a safe way for payment to be made & secure. There is no charge for a paypal account. UK Personal Cheque UK or UK Postal Order. Personal cheques will take 4/5 working days to clear.) Credit Card payments are via Paypal only. All shipping is usually within two working days of clearance of payment.
Returns policy 14 days - we will replace faulty item if returned 14 days after contacting seller in writing before return and agreement reached. Item will be inspected upon return. However we are not able to exchange maps for a different map. Postage costs incurred in despatch and return can not be refunded. Customer has a right to cancel and return provided unused and packed as specified in detail on purchase information within 14 days. All Postage costs at their own expense.
The majority of our customers (99.9) are extremely pleasant and helpful, however along with Ebay Policy and other suppliers we will not accept unacceptable and threatening behaviour via emails if there is a problem, which we expect to resolve to buyer and seller satisfaction. (particularly if it is outside of our control). Any customer who fails to comply with this policy will forfit their right to our help in this instance.