Old Maps Gifts Kates Images of Time

We are proud of our reputation for being an ebay seller with high standards and status. We frequently review our shop policies in line with ebay standards. We have a Fair Postage Charge Policy - we keep our postage charges to the minimum and review in line with Royal Mail increases; we offer generous discounts on postage for additional purchases. We aim to offer first class service to all our customers and therefore items are despatched from Post Office Counter Service with Royal Mail SmartStamp to ensure correct size and weight for postage costs; quick delivery and smartstamp certificate of posting system. Whilst we are happy to assist customers and despatch to customers work addresses, we can not take responsibility if they do not arrive. We do not despatch to P O Box numbers in the UK. Please ensure that the full postal address is given and that it is correct. All items are carefully and securely packed to ensure they arrive in good condition. By purchasing items you have accepted our terms and condition of purchase. Our standard delivery option includes packaging, handling and Royal Mail delivery postage costs. Once item(s) have been despatched you will be sent a despatch notice advising you that you item is on its way from ebay. We have had very few items that have not arrived at their destination. However, if the item does not arrive it is the responsibility of the buyer to advise us after 14 days (UK). We are pleased to accept Paypal UK Personal Cheque UK or UK Postal Order. Personal cheques will take 4/5 working days to clear.) Credit Card payments are via Paypal only. Multi purchase buyers please wait for invoice which is sent manually by seller as free or discount postage rates have to be adjusted by seller. You may receive an intrim invoice generated automatically by ebay. All shipping is usually within two working days of clearance of payment. Returns policy 7 days - we will replace faulty item if returned 7 days after contacting seller in writing before return. Item will be inspected upon return. However we are not able to exchange maps for a different map. Postage costs incurred in despatch and return can not be refunded. Customer has a right to cancel and return provided unused and packed as specified in detail on purchase information. Postage costs at their own expense. The majority of our customers (99.9) are extremely pleasant and helpful, however along with Ebay Policy and other suppliers we will not accept unacceptable and threatening behaviour via emails if there is a problem, which we expect to resolve to buyer and seller satisfaction. (particularly if it is outside of our control). Any customer who fails to comply with this policy will forfit their right to our help in this instance.