Delivery

How long does UK and ROI shipping take?

Standard delivery to the UK and ROI takes between 3-7 working days.  You’ll be kept in the loop on the status of your order with confirmation and tracking emails.

How long does International shipping take? (new)

Delivery to International locations takes between 7-10 working days.  You’ll be kept in the loop on the status of your order with confirmation and tracking emails.

Can I specify a day for delivery?

That’s not a service we currently offer.  We are always looking at new delivery option so keep your eyes peeled for updates.

Who will deliver my order?

UK:  Your items are sent by Yodel between the hours of 07:00-21:00 Monday-Friday (excluding Bank Holidays).  On receipt of the goods a signature will be required.  If nobody is available at the address specified, Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.

International:  Your items are sent by DPD.  On receipt of your products a signature will be required.

OFFICE cannot guarantee that the sale and delivery of its good to your particular country or location is allowed, so please take note of your own import restriction before placing an order.

Can I specify a courier service?

At this time we are currently only using two couriers.  Yodel for all UK shipping and DPD for all International shipping.  As this is the case, we are unable to offer an alternative courier at this time.

Can I ship to any address?

We currently only ship to a registered paypal address. Please make sure that your paypal address is up to date so that we can deliever your item to the correct address. Please note we don’t deliver to the Channel Islands, Tunisia, Belarus, Croatia, Thailand, Africa, Russia or Malaysia.

At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses.  We’re always looking at ways to improve our service and this will be a service we will be looking to provide in early 2013.

What are your delivery charges?

Our shipping costs are:

NB: We do not deliver to the Channel Islands, Tunisia, Belarus, Croatia, Thailand, Africa, Russia or Malaysia.

Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.

Are your delivery charges per item?

We offer combined shipping rates for customers who order more than one item. You only need to pay your standard delivery change on your first item, then you just pay an additonal £1.50 for each item after that in your order. Please note you can order a maximum of 10 pairs per order. All items, within each order, must be paid within 4 days of winning your first item.

How does combined shipping work?

It’s really easy. You can order up to 10 pairs and all you need to pay is your standard delivery charge for your first item and then an additional £1.50 for each item after that (up to 9 additional items). All pairs must be won, and paid, for within 4 days of winning your first item.