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Delivery & Returns



Collections or Delivery

We aim to make getting your goods to you as simple and painless as possible so we offer the following options -

Our individual listings will specify any delivery costs that may apply but in almost all cases you may collect your items by appointment from either of our branches Free of Charge.

Office Express UK Ltd
Unit 43
Mochdre Ind Estate
Newtown
Powys
SY16 4LE

Or

Office Express UK Ltd
Unit 5
Glan Yr Afon Industrial Estate
Aberystwyth
Ceredigion
SY23 3JQ

Many of our products can be quite bulky so are often despatched in component form. We usually specify in the listings if this will be the case. Where they are despatched in component form we try to send clear instructions to aid assembly, either within the packaging, or separately by email but we will also be available to help by phone or e mail should the need arise.

In addition, for many products, we offer a delivery and assembly service, although there will be a cost to this in most cases. Please contact us with your post code to get a price.

Damages

Although we endeavour to ensure that products leave us in pristine condition, from time to time some damages are inevitable, as our products can be bulky and difficult to handle.

Rather than include many onerous conditions within this section, we would just like to say that we will be as sympathetic as possible and do our best to work with you to arrive at an amicable solution.

We do however ask, that you check the packages you receive carefully upon receipt and ensure any sub standard packaged items are signed for as damaged, ideally noting the apparent fault and then contacting us as quickly as reasonably possible.

Returns

Specially manufactured Items
Many of our items are manufactured to order in a finish of your individual choice and as such will be non returnable unless damaged or faulty. The listing will make it clear if the item fits into this catagory.
We may sometimes ask you to take a photo of the damage.

Pre Made Items
Most Buy it Now purchases for our pre made items are protected by the Distance Selling Regulations which allow you to cancel your purchase within 7 working days after the day you receive the goods. Find out more about your rights as a buyer and exceptions.

Should you decide to cancel the sale after receiving Pre Made Goods then the cost of the return will be at your own expense. Any goods returned must be as new and undamaged and in the original packaging when we receive them back. We may be able to assist in some cases, by arranging the collection from you but you will still be liable for any collection costs prior to picking up the goods.

Alternatively you may drop the goods off at one of our branches, by appointment, at no charge but again they must be in as new, undamaged condition.

Thank you

Office Express UK