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Updated 11th October 2011
Welcome to the OzClearance Frequently
Asked Questions (FAQ)
page. This page is continually updated and designed to answer your
most frequently asked questions about us and our clearance sales.
To assist us in providing a more efficient service to all customers
please review this page and the auction description before emailing
us your questions.
Product
Questions
Warranty
and Return Questions
Shipping
& Delivery Questions
Payment
Questions
Terms & Conditions
Returns
& Exchange Policy
Contact
Questions
Product
Questions
Q) How do I find out more technical information
on the item?
We endeavor to list as much information as possible to help you make
your purchase decision seamless. Our team are keen followers of electronics,
IT & consumer goods however we don't always have the expertise
to answer the detailed, technical questions we're asked. If we have
the information you require, we will respond as soon as possible.
If not we suggest to bidders that they do a bit of their own research
on the Internet. There are many websites that provide technical information
which can assist in purchase decisions. These websites are easy to
find using popular search engines such as www.google.com.au
Q) Do you keep all of your stock on hand?
A) Unlike many other sellers, we keep 95% of our stock on
hand either in our warehouse or that of our vendor ready for shipping.
Although our shipping terms state that it may take up to 7 days before
items are received this is rarely the case. A majority of customers
receive their purchase 3 days after payment. On some occasions we
may run out of a particular item for a short amount of time, if this
is the case we will email you straight away and let you know!
Most of our auctions are clearance items, and once they run out of
stock that's it!
Warranty
& Return Questions
Q)
What happens if an item I purchased is faulty?
A)
If you happen to receive an item that is faulty you will need to take
it to a care centre near you depending on which brand it is. Simply
contact our staff via eBay messages and we will issue you with a tax
invoice so you can have your phone repaired anywhere within Australia.
Shipping & Delivery Questions
Q) What is the shipping for multiple items? (mobile phone accessories)
A) We charge a FLAT FEE of just $6.99 for unlimited amount of mobile phone accessories. If you purchase 5 x car chargers, you only pay $6.99. This is for standard mail only, if you want express we charge a flat rate of $11.99 for unlimited amount of products. This is for "mobile phone accesories" only, you need to check the auction for the FINAL price, mobile phones have a different postage - you need to check the auction for this.
Q) I have purchased a few "mobile phone accessories" and I want to pay but I dont know the total is displaying the postage twice, I am not getting a discount! What can I do?
A) Request a total, and we will combine your products for you so the most you will pay is $6.99 or $11.99 for express post.
Q) Can I use another shipping method within Australia or Internationally?
No! We only use Australia post. This is the only method used that can delivery to both PO BOXES AND street addresses.
Q) Do you do pick up?
A) We offer pickup for mobile phones only, its $10 for pickup and CASH ONLY.
Q) Are there any postage discounts?
A) Case by case basis, we will combine your shipping if you purchase more than one mobile phone, for mobile phone accessories its a flat fee of $6.99.
Q) Do I need to be home when my product(s) are delivery?
A) You will NOT need to be home when your products are delivered. Australia post will delivery them to your letterbox/doorstep. Sometimes it may go to your local post office, so always check your local post office before contacting us for lost/missing items!
Q) Do you offer C.O.D?
A) No, we do not offer C.O.D outside Australia
Payment Questions
Q) What are our banking details?
| NAB Bank |
|
| Account Name |
OzClearance |
| bsb |
083091 |
| account number |
834902430 |
please
leave your eBay "username" only in the reference
Q) Will I receive a tax invoice or receipt
with my purchase?
No. Please ask and we will send one to you.
Is GST included in the final bid price?
Yes. The final bid price on eBay is inclusive of the GST. All prices
quoted are inclusive of the GST, such as shipping costs.
Terms
& Conditions
1. By bidding on our auction(s) you agree to all terms
and conditions including our return policy, your bid is a legally binding
contract enforceable under Australian law. Any legal proceedings concerning
this contract will be undertaken in Victoria, Australia.
2. The successful highest bidder must complete the sale transaction
and eBay checkout process within 3 days of auction or contact us immediately
to arrange payment arrangement (additional charges may apply).
3. Payments not lodged within 3 days without communication result in
non-paying bidder strike and negative feedback. Peakhour enforce a zero
non-paying bidder tolerance policy and refer all debts to Austral Mercantile
Debt Collection Services (on commission payable by bidder); you have
been notified of this policy which is in compliance with the Trade Practices
Act 1974.
4. Items will be shipped once full payment including postage has been
cleared.
5. All item prices are inclusive of GST.
6. OzClearance adheres to all trading rules applied by eBay.
7. Pictures contained within this listing are for illustration purposes
only.
8. Bidders not making payment within 7 days of auction end date will
receive negative feedback and a non-paying bidder strike in accordance
with eBay's non paying bidder policy.
9. OzClearance take all care however do not take responsibility for
loss or damage of items during transit.
10. Refunds are only available in circumstances deemed exceptional by
Peakhour so please bid carefully.
11. Please visit peakhour.com.au/support to review our detailed return
procedure.
12. Pick up is not available.
13. Only payment options specified in "Payment" section above are available.
14. If payment is not received within 3 working days, we cannot guarantee
the item will be delivered within the 7 day period.
Returns &
Exchange Policy
Please feel free to contact us anytime
to assist with warranty, return or exchange issues via eBay messages.
Please note all care is taken in the information
provided above, however, you will need to check each product condition
for specific warranty and return policy - as they may vary from product
to product.
Contact Questions
Q) Do you have a contact number we can contact
you on?
A) We feel that we can better serve you by dealing with all your online
enquiries online so we do not currently have an eBay contact number.
We hope this information has been helpful. Please
feel free to email us with your enquiry. Thank you from the OzClearance
Team. | 
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