Do you ship worldwide?
Yes, we ship worldwide expect China, Hongkong, Taiwan, Italy, and we do not ship to APO/FPO.
How long will it take to answer my email?
We aim to respond to all emails within 24 hours of receipt (please allow a little longer if you email us over the weekend.) if you do not get repsonse after 48 hours, please kindly resend it.
Do you offer combined shipping?
Yes, we also provide combined shipping discount, you can save up to 1gbp per item on P&P when you buy addictional items from OURBEAD. For Example, you buy 4 items all with P&P one time, and shipping fee is 4gbp, 3gbp, 3gbp, 2gbp, after combined you only need to pay 4+(3-1)+(3-1)+(2-1), save up to 3gbp!
How are Tax and Customs duties handled?
We ship item(s) as GIFT and marked a small value on the package,then it will go through Custom faster, hope you can understand. In some unlikely cases, you will have to pay for the custom fees and dues yourself, we are not responsible for this.
Are there any dangerous metals in your metal charms findings?
All my metal products are LEAD FREE.
It's been over almost a month and my order's not been delivered. What should I do?
Please contact us for solution, and we will be happy to help you.