Returns Policy

Unwanted goods may be returned for replacement, credit or refund within 7 days providing they are unopened and in the same condition in which they were sold. Postage will not be refunded if you simply change your mind. Any item damaged in transport will be replaced subject to stock. Please report any problems within 48hrs of delivery. MONEY BACK GUARANTEE - Some of our listings offer a refund guarantee if your catch rate doesn't improve after using our bait, following the simple instructions provided with your order. For these items, you may request a refund within 45 days of purchase. NB. Postage fees will not be refunded. Thus, on these products, your gamble is limited to the cost of delivery. You must request the refund direct, not through the PayPal or eBay resolution processes, as this can delay refunds for 7-10 days. PLEASE NOTE THAT THE REFUND GUARANTEE APPLIES TO YOUR FIRST PURCHASE ONLY IN EACH PRODUCT GROUP (EG.BOILIES - IF YOU ORDER TWO PACKS OF BOILIES AND DECIDE YOU DON'T LIKE THEM, WE WILL ONLY REFUND THE FIRST TUB YOU'VE BOUGHT). Therefore we ask first time buyers to buy only one product in each group if they wish to take advantage of our risk free trial policy. To claim any refund, you are required to leave positive feedback for us first (as a seller that is - we're are not asking you to be positive about any individual product). We are available to speak to by telephone during normal office hours (excluding weekends) on (01724) 277 777