Here at OKU Home it's really important to us that you are 100% happy with your purchase. However, we understand that you may wish to return an item to us should it not meet your satisfaction. We always quality check your item before it is dispatched to you. Please let us know within 2 days from taking delivery by emailing us at firstname.lastname@example.org if you wish to return an item.
14 Day 'No Quibble' Return Policy
You are free to change your mind and return your item to us up to 14 days from your delivery date. Items must be unused and returned in their original packaging. You will then be entitled to a full refund or exchange. You will be responsible for the return costs.
Refunds will be issued within 7 days of receipt of your return. Once the item has been returned it will be inspected. Refunds will be made using the same method used for the original payment. We reserve the right to determine the return delivery method, so please advise us in advance of your intention to return an item and we will let you know how to return it.
All our items are packaged appropriately and we use reputable couriers. However, if your item is damaged upon arrival you MUST sign for it as damaged, or reject the delivery. We cannot accept a return if you signed for your item in good condition.
You should contact us within a 24 hour period of delivery. Please return the item in the same condition as received. Please do not dispose of the packaging as for damage claims the courier requires it to be available. Please ensure that the item is adequately packaged at the time of collection. A charge of £40 may be deducted from your refund to cover the cost of a failed collection if you are out on the day / time agreed. Once the item has been returned it will be inspected.
When you open the packaging please check the condition of all parts before beginning assembly and if they are damaged please do not assemble it before contacting us. We may be able to send spare parts rather than returning the whole item.
OKU Home, 7b Asquith Avenue Business Park, Asquith Avenue, Morley, Leeds, LS27 7RZ