Returns

In the unlikely event of an item needing to be returned to ODL Packaging, the customer must contact ODL Packaging and all items must be of the same quality as originally sent and within 14 days of receipt of the goods.

Error by ODL Packaging
The customer is liable for all return postage and packaging fees, if ODL Packaging on receiving the returned item find the item to be faulty or as other than as described we will refund the return fees and offer a full refund or a replacement order which will be at the customer choice.

Error by Customer
The customer is liable for all return postage and packaging fees, ODL Packaging on receiving the returned item will offer a full refund minus a small charge for handling and packaging and postage charges (These charges will be agreed with the customer before the item is returned), or a replacement item (A small postage and packaging fee will be applied).

If you would like to ask any questions about our returns policy please contact us for more details at odlpackaging@yahoo.co.uk.