|
Returns:
We're proud to be selling
high-quality products and hope you'll enjoy using them.
However, we also know that there may be a time when you
need to exchange or return something you've bought in
error.
Please make sure that you check
your items carefully before they are used as many items
such as our uniforms cannot be returned once used. We
also recommend that you keep your invoice which we send
with your items as this is required for any after sales
enquiry or returns.
All return items must be in the
original wrappings and unused, therefore we make a
special mention to be very careful when unwrapping the
items to keep the wraps intact. Please keep hold of the
original packaging that the item(s) were delivered in as
you will need to return the item in the manner that it
was received.
This is put in place to allow you
a closer inspection of the item you bought at a
distance. It also allows us to be able to re-sell the
item as brand new. If the item is not resalable as new
then we cannot issue a refund. This is especially the
case with karate suits not folded back in their original
packaging.
It is important that you know
that the warranty covers manufacturing defects only. It
does not cover problems created through misuse or lack
of care. If an item requires installing we will not take
any responsibility if the item is damaged whilst being
installed.
Please note that our original
postage costs are non-refundable under any circumstance.
The cost of transporting the returned item to us is at
the buyer’s expense.
We are happy to swap unsuitable
items – just post the goods back to us unused and in
their original packaging. All we ask is that you
contribute to our postage costs will are generally
around £3 for smaller items and £6 for larger items such
as karate suits. |