At Northwest Guitars we understand that when you order a product you want it to arrive as soon as possible and with the minimum of fuss, so when an order is received by us we promise to dispatch it within 24 hours (Monday to Friday).If you place your order before 3pm we will despatch your items to you the very same day. Orders received on a Saturday or Sunday will be dispatched on the following Monday.
We dispatch all items via Royal Mail's 1st Class service. The estimated delivery time for 1st Class is 1-3 working days. Whilst Royal Mail state that most items will be delivered within these time frames it can occasionally take up to 15 days. Unfortunately once Royal Mail collect items from us we lose any influence and control over their delivery. We ask all customers to be patient when waiting for their products to arrive. If for some reason you have not received your product within a reasonable length of time then please don't hesitate to contact us so we can look into it for you. If you require a purchased item to arrive quickly we recommend you choose a guaranteed next day delivery service.
International Shipping - All international shipments will be sent via Royal Mail 'Airsure'where apropriate. Larger, more expensive items will be sent via Royal Mail "Inernational Signed For". This method carries a tracking number and requires a signature upon delivery. Please ensure someone is available to accept delivery. If you would like the tracking number then please don't hesitate to contact us..
At Northwest Guitars customer satisfaction is paramount. That is why any item received, deemed to be faulty or damaged, will be replaced or refunded without hesitation. Please contact us before you decide to return an item as some problems can be resolved without the need to return the item. All items must be returned in their original packaging within 14 days of receipt. If the product is faulty or damaged then a replacement will be shipped the same day, or a refund given upon the safe return of the original item. Please contact us to inform us that you wish to return the goods and we will send you a returns form.
If your goods are no longer wanted, you can return them within 14 days of receipt for a full refund. The goods need to be unopened and with all their original packaging. The only cost you will incurr is the return shipping. Please contact us to inform us that you wish to return the goods and we will send you a returns form.
On the chance you order the wrong product, we will happily exchange the product for the correct item, charging or refunding the difference where appropriate. Please inform us within 14 days of receipt should you wish to do this. Please note that in some cases you may incur additional shipping charges.