Returns Policy No 1 Price Breaker

If for any reason you need to return your goods please follow the instructions below.

Please note our policy is to sell goods at a discount ranging from 35% - 80% off retail.

Instructions for returning goods.

• Items due for return should be notified to us within 7 days of receipt and returned to us within 14 days of receipt. Failure to do so will result in no refund being given.
• Before sending the goods back to us please email to obtain a returns authorization number. You will need to confirm your ebay ID, ebay item number, postcode and reason for return.
• You will need to include this returns number on the parcel and the reason for return stating whether you require a refund or replacement, otherwise we will not be able to refund you.
• Please note that goods returned to us must be in resalable condition. They must include all items of the packaging and be packed in the manner they were dispatched; in the manner you would expect to receive it. For reasons of hygiene wigs, tights, eyelashes, and masks cannot be returned.
• When returning the package please use a tracked service for your own assurance and peace of mind. Please note that proof of posting is not proof of delivery. We are responsible for costs incurred in returning the package.

Returns – Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange the product. Please see instructions above on how to return your goods. Once we have received your goods, in the condition it was received, we will refund the price of the item and the postage cost. Alternatively, on request you can exchange the item for another new product.

Returns – Wrong Size

If it’s a mistake on our part:

Should a product be the wrong size due to us sending the wrong size to you in error, you should let us know immediately as we will happily exchange the product at no cost to you. Should you require a refund please see instructions above on how to return your goods. Once we have received your goods in resalable condition we will refund the price of the item and the postage costs.

If it’s a mistake on your part:

If the item is the wrong size and we have fulfilled the order correctly we will refund the cost of the goods. The postage costs originally incurred by you, will not be refunded. If you would like us to exchange the item you will have to re-pay postage charge for the other size to come out to you.

Returns – Cancelled Order

If you need to cancel your order before we have shipped your goods, no charges will be incurred. If we have already shipped your item you should let us know immediately as we will happily refund or exchange the product. Please note the return instructions above. Once we have received your goods in resalable, condition we will refund the price of the item minus a 20% re-stocking charge and postage.

Returns – Late Delivery

If your goods arrive with you after your party date and we are at fault i.e. we have not sent your item to you in a timely manner or the courier next day service is at fault by delivering the item in an untimely manner, you can return the items as described above and we will refund you including the postage charge you paid on purchase.

If the goods arrive with you after your party date and you are at fault, for example, by choosing a royal mail non gauranteed service rather than an upgraded next day service or you are unavailable for delivery and the item is returned to us from the courier company, then please refund using the instructions above and we will refund you the purchase price you paid minus a 20 percent re stocking charge and postage costs incurred by ourselves to send the item to you.

Payment

• Buyers must pay for their items within 3 working days.
• Non-paying bidders will be reported to ebay and given negative feedback.
• Debit and credit cards are accepted in addition to paypal.
• Please make all cheques and postal orders out to Price Breaker and include your ebay ID, ebay item number and address for postage, send to 17 Falconry Court, Fairfield South, Kingston Upon Thames, Surrey, KT1 2UR.

Costume Sizing

Our costume sizing is detailed as recommended by the manufacturer. These sizes are a guideline only. All costumes come in stretchy material to enable them to fit the various sizes within the recommendations.

Postage and shipping

All orders are dispatched within 24 hours (Monday to Friday) If you require your item within a specific time period we recommend that you take up the next day delivery service as the Tracked can take up to 3 working days. It is your responsibility to choose the correct service we will not be held responsible for due dates of goods. For international orders we do not bear any customs duties.

Feedback

Feedback is automatically generating upon you feedback to us positively. In all instances we aim to provide great customer service before considering leaving us negative feedback, please contact us to allow us to remedy any issues. 

Liability

From time to time errors can occur in listings. In these instances once notified we would rectify these within 48 hours. In all instances you will have the choice between cancelling your order or continuing with the normal conditions of the corrected listing.

Warranty

All our costumes come with a 30 day warranty. If a fault arises within this time please return for exchange or refund.

All other items come with a 3 month warranty please note this does not include unreasonable wear and tear from use such as crashes on remote control airplanes and helicopters. 

More Questions?

Please see our FAQS