1. Is a “Brunoff” watch authentic?
2. How are you able to offer “Brunoff” watches at such affordable prices?
3. Do you combine shipping?
4. How long after the auction closes do I have to send the payment?
5. What payment methods do you accept? Can I use a different payment method?
6. When will you ship my item?
7. How long does the delivery normally take?
8. My item has been dispatched but hasn't arrived. What do I do?
9. Can we collect the item to save on postage?
10. My Item has arrived but it is not what I have expected, what can I do?
11. I have received my item and I think it is faulty, what can I do?
12. What is the RA#?
13. Can you send me an invoice?
14. Do I have to pay Customs Duties and Taxes?
15. How will I know if I have paid?
16. I have paid for the item, why don’t you leave feedback?
17. I want to swim, is a 5atm watch suitable to me?
18. How do I get in contact with you?
19. Do you have a Privacy Policy?
20. Why haven’t you replied to my email?
21. Why won’t you ship to my country?
22. Where are your business based and details?

1. Is a “Brunoff” watch authentic?
Yes. They are brand new and authentic, for more information please visit Brunoff Web site. They will be delivered to you in the Brunoff box with 2 years full movement warranty and our very useful 14 days “NO QUESTIONS ASKED”.

2. How are you able to offer “Brunoff” watches at such affordable prices?
Niuluk is an authorized distributor of “Brunoff” watches. We do not own or rent retail shops and therefore our overheads are low. So, you do not have to pay the extortionate mark-up placed on luxury items by high street retailers.

3. Do you combine shipping?
Unfortunately we are not able to offer shipping.
We are offering the shipping worldwide at some items and at others, if we combine it will cost more, but if you purchase multiple items from us, please email us for a quote.
See our shipping policy for more information.

4. How long after the purchase do I have to send the payment?
Payments should be received by us within 5 days of the auction/"buy it now" closing. We have to take non-paying bidders offences seriously. We will file unpaid item strikes against non-payers if payment is not received within 7 days of the auction/sale end consequently your account can be suspended.

5. What payment methods do you accept? Can I use a different payment method?
- PayPal (It's free for you and very easy to use)
- Bank Transfer (Contact us after the purchase for details).

6. When will you ship my item?
We will usually dispatch all items on the next working day of a cleared payment has being received. From Monday to Friday, except bank holidays.

7. How long does the delivery normally take?
We dispatch all of our items by FedEx International Priority, NACEX or International registered Mail. Please see our shipping policy for more information.
All tools, straps and gadgets are dispatched by international registered mail.

8. My item has been dispatched but hasn't arrived. What do I do?
All items are dispatched with a tracking facility. We will send you an email with the tracking number when your item is dispatched. If it has been dispatched by FedEx you can track it here, otherwise, please email us.

9. Can we collect the item to save on postage?
We are a mail order company and as such collection are unfortunately not available.

10. My Item has arrived but it is not what I have expected, what can I do?
You can take advantage of our 14 days NO QUESTIONS ASKED return policy.
If the item is unused and in the entire original package, you will be able to return it to us within 14 days of received and we will refund you the cost of the item (note that we will not refund the postage costs).
You just have to send us an email to sales@niuluk.com and we will provide a return address and a RA# (Return Authorization Code) More information at our Returns Policy.

11. I have received my item and I think it is faulty, what can I do?
You should email us and we will do our best to assist you by email, if we are unable to do so, you will be asked to send it back to us and we will repair it or replace for a new one, free of charges. You just have to email us at sales@niuluk.com and we will provide a return address and a RA# (Return Authorization Code)

12. What is the RA#?
The RA# is a Return Authorization Code, once you receive it you should write on the package to send it back to us. This Code will help us to know who you are and why was your watch returned to us.

13. Can you send me an invoice?
Yes, we can.
We will send you a TAX invoice by email or in the package with your watch.

14. Do I have to pay Customs Duties and Taxes?
Depending on your country’s laws and if you are not an EU country, you may be subject to import duties and taxes on your purchase. Your charge from Niuluk includes only the cost of your item(s) and the cost of shipping and you will be responsible for paying any additional import duties and taxes at the time of delivery prior to your package being released to you. Please note that we have no control over these charges nor can we predict accurately what they may be. Customs and taxation policies vary widely from country to country so please contact your local government office if you'd like more information.

15. How will I know if I have paid?
When you pay by PayPal you will receive an email from PayPal to notify the payment has being made and eBay will mark it has payment sent and we will also send you a "Thank you" email from eBay notifying the payment has been received. If you send us a PayPal eCheque it can take up to 10 days to clear, but you will be kept informed about the process, either by us and PayPal.

16. I have paid for the item, why don’t you leave feedback?
Satisfied buyers and positive feedback are important to us. We have an automated system that leaves feedback automatically once we have received ours. If you are not satisfied with your purchase for any reason, please, contact us before leave unfair feedback, we will do our best to resolve the issue as soon as possible.

17. I want to swim with my watch, is a 5atm watch suitable to me?

• Do not shower or swim with your watch unless it is rated 100m/330ft & has a screw-down crown.
• Never open, wind or operate the crown while in water.
• Never press the buttons of a chronograph watch while in water - unless otherwise stated by the manufacturer.
• Do not subject your watch to extreme temperature changes.
• Do not subject your watch to sudden & rapid air-pressure changes.
• Do not allow your watch to come in contact with corrosive chemicals, such as abrasive soaps & highly chlorinated water.
• Ensure that the crown is always pushed in, and if you have a screw-down crown make sure it is always tightened. Double-check before immersing in water.
• Have your watch water-tested once a year.
• When changing the battery, it is important to check the performance characteristics of watches manufactured according to DIN and to check the seals accordingly and replace them if necessary.

Interpretation of the Depth Ratings

IMPORTANT: We strongly recommend purchasing a watch with a screw-down crown watch if you intend on wearing the watch while you are in contact with water.

18. How do I get in contact with you?
Please follow the “contact us” links on any of our pages in eBay. If you choose to email us (sales@niuluk.com), please include all relevant information such as your User ID, Item Number, day of purchase, etc. We aim to answer all e-mails as quickly as possible.
All questions are answered within 24 hours, Monday to Friday from 9.00am to 5.00pm except bank holidays.

19. Do you have a Privacy Policy?
Yes, we do. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not pass your details on to a third party and will only contact you in matters relating to your order.

20. Why haven’t you replied to my email?
As a matter of company policy, every email with a question in it will be answered. If you get no response, either we didn't get your email or you did not receive our reply. Many people have junk mail filters – please check to see if your email software has deleted the response from us. AOL occasionally blocks email from entire ISP’s. If you have AOL account there is not much we can do about this. They do not normally block email for periods longer than 24 hours, so try email again the following day if your question goes unanswered.

21. Why won’t you ship to my country?
If a listing does not state that the item can be ship to your country, then we cannot do it, simply as that. No exceptions.

22. Where are your business based and details?
We run our business from portugal and our company details are:

Cronoera, Lda
Rua António Aleixo, Lote 58
Marquesa II, 1ª Fase
Portugal
NIF: PT508521670

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