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Frequently Asked Questions

Item Details:

Q - Is this product new or refurbished?

A - The condition of the item is clearly stated in the listing details and can be found just below the title on the view item page.

Q- What is refurbished?

A - Customers return products for many reasons: it may have been unsuitable, an unwanted gift or simply because they have changed their mind. Product identified by Netelectics as 'refurbished' are products that have been returned to us; checked, inspected, repaired if necessary, graded (A or B) and reboxed.

Q - So how exactly are these product refurbished?

A - Every product targeted for refurbishing must pass a thorough examination. We check and inspect them, returning the products to like-new or almost new condition. The condition of the product after refurbishing is indicated by the grade of the item. A grade refurbished items are as new, B grade products will have minor cosmetic blemishes.

Payment:

Q - How do I pay?

A - For speed and simplicity we only accept payment through PayPal.

If you do not have a PayPal account and would like to set one up please click here

Postage:

Q - Who will deliver my product?

A - Delivery will be made by Royal Mail, DPD or Parcel Force from our Newhaven distribution centre. Parcel Force & DPD deliveries MUST be signed for.

Q - How long will it take?

A - Most items will be despatched the same day but we aim to despatch all orders within 2 working days of cleared funds.

Q - Do you deliver outside the UK?

A- We now ship to Northern Ireland, the Isle of Man and the Isle of Wight but locations outside the UK mainland are subject to an increased delivery cost - free delivery only applies to the UK mainland. Please select the delivery option which relates to your location when placing your order to avoid unnecessary delays in despatch. Please note: we are currently unable to ship to the Channel Islands. We currently do not ship to countries outside the UK.

Returns:

Q- How long do I have to return my product?

A - Under the Distance Selling Regulations, you have up to 7 working days after you have received your delivery to cancel your order via email to the Netelectics eBay Team.

Under our Netelectics eBay Refund Policy, you have 14 days to return a product* to us, providing it is unused and in a saleable condition for a full refund. Where a product is faulty, damaged or described incorrectly we will refund the original delivery charge, but not when a product is simply unwanted**.

Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund

*Products we are unable to refund

**This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.