Bread Crumb Link

Shop categories

Shop by Price

Latest Feedback

 

Terms & Conditions

General

These are the terms and conditions which apply to your purchase of ALL goods (the "Goods") from the neotrims Ebay Outlet. The Goods are provided by neotrims, ( part of Neo Knitting & Trims CO Limited) and these terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase the Goods from us.

We reserve the right to change the terms and conditions under which the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Ebay Outlet site.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including but not limited to strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, deliberate sabotage or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

We try to make sure that all information on the Ebay Outlet, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for errors on the Ebay Outlet site. You should bear in mind that buying trimmings, fabrics, accessories over the internet provides a different shopping experience to buying in-store.

In particular you acknowledge that:

  • The COLOURS which are shown for the Goods will depend on many factors including your display settings; and the way a camera takes the picture; WE CAN NOT ASSURE YOU 100% WHAT YOU SEE AS PICTURE IS WHAT YOU WILL GET AND ITS VITAL YOU APPRECIATE THIS WHEN BUYING ANY MERCHANDISE OVER THE WEB.
  • All sizes and measurements are approximate; and
  • The Goods and promotions which are offered on the eBay Outlet may not be available on our own website store and vice versa.

Purchasing Goods and Payment

Your order only constitutes an offer to purchase the Goods from us, and does not form a binding contract until accepted by us. We only accept payment via Paypal. An offer made by you to purchase the Goods shall only be deemed to be accepted by us when payment has been made.

Please be advised that once an item has been purchased we will require immediate payment. Please be advised that your Order will then be passed to our despatch department to be processed.

All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is 781546213.

Our company registration No is 4121337; neotrims is a holding and brand under the The Neo Knitting and Trims Co ltd. Nothing under these terms and conditions affects your statutory rights.

These terms and conditions set out the entire agreement between you and us in respect of the sale and purchase of Goods. They may only be varied where separately agreed in writing by both parties.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions shall be unaffected.

These terms and conditions shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.

Combined Postage

Please be advised that unfortunately we are unable to offer combined postage. Please accept our sincere apologies for any disappointment this may cause. This applies in case of Expedited Deliveries; as Standard Delivery is FREE.

Delivery - UK
UK Standard Service is FREE!
Items will be delivered within 4-7 working days* of receiving cleared funds. All UK parcels are sent on STANDARD service Monday-Friday*. Items are dispatched by Usually Royal Mail Standard and Tracked Service (sometimes we use a Courier Service also).

UK Expedited Delivery:
Next Day Guaranteed Option (Payable)
We offer an option for Expedited Delivery and is Payable: Goods are delivered within maximum 5 days* of placing your order, but usually we aim to send same or next day after your order arrives and for next day delivery to be with you within 3 days of placing order.( * Does not include Weekends ) These goods will always get priority and are shipped with 1-2days Maximum of receiving your order for a next day delivery. Goods are sent via a TRACKED service, and require a signature on Delivery. You should always use a delivery address where someone is available to receive and sign for the goods, goods will NOT BE LEFT OUTSIDE IF NO ONE IS IN TO ACCEPT. Goods will ONLY be dispatched when funds are cleared.

Goods will have a Airway Bill Number (AWB) and is tractable on the Royal Mail Website. We send the AWB on notification of dispatch

Track your Domestic Parcel:

Delivery - International
THREE Services are offered: 1. STANDARD or 2. Priority SIGNED FOR or 3. DHL/TNT Courier

1. Standard Airmail - Non Traceable
7- 18 DAYS DELIVERY DEEPENING ON LOCATION.

The Standard Service is CHEAPER, but that NOT traceable at any stage. Sometimes goods do go missing, but there is no way of tracing them. WE CLASSIFY GOODS AS LOST ONLY AFTER 28DAYS AFTER DISPATCH. WE CAN NOT ENTERTAIN A REQUEST TO RE SEND UNTIL THIS PERIOD EXPIRES.

IF YOUR GOODS ARE URGENT, ITS BEST TO PAY EXTRA AND USE THE PRIORITY SIGNED FOR SERVICE.

2. Priority SIGNED FOR
Delivery is 7- 15days from Date of Dispatch;
Can be TRACKED on Royal Mail website.
Sent Via a Priority International Service (not standard), Registered, requires signature on arrival.

The Priority service is a little faster but it’s a more secure method as its requires a SIGNATURE on Delivery. IF YOU WANT TO BE ASSURED OF A MORE RELIABLE SERVICE, ITS BETTER TO PAY EXTRA FOR THE PRIORITY SIGNED FOR SERVICE

The international items will be sent via the Royal Mail International ??Signed For?? Service, which requires a signature on delivery. The charge is a little higher , but we feel that its a much better service where it can be tracked as well as the assurance that parcel has arrived as you need to sign for the goods on arrival. Please allow between 7- 14 days from date of postage for your item to be delivered, depending on your location. Goods are classified as LOST only after 28 days after dispatch; If after such time it hasn't arrived, please contact us. Goods will have a Airway Bill Number( AWB) and is traceable on the Royal Mail Website. We send the AWB on notification of dispatch.

Track your International Parcel

International COURIER Service - Transit 3-5 Days Anywhere in the World
IF you want a Courier Service; Choose the Parcel Force Priority Express at shipping options. We will in fact ship goods via DHL or TNT, for a delivery within 3 - 5days depending on your Location anywhere in the world. The cost is reasonable for such a service: £20 for Europe and £25 for Rest of the World. For parcels of 1kgs maximum, PARCELS more the ! KG we will quote you a price. YOU must mail is for quotation after deciding what you want at to purchase with your list. The Airway Bill Number is sent at time of Notification of Dispatch to you.

We would like to advise our clients that we offer international shipping to the following countries

  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Hungary
  • Italy
  • Luxembourg
  • Netherlands
  • Poland
  • Slovakia
  • Slovenia
  • Sweden
  • USA
  • Canada
  • Austral Asia : Australia and New Zealand

Feedback
Due to a high number of people not leaving feedback, which is very important to both sellers & buyers, we have now decided to automatically leave feedback for buyers once positive feedback has been left for us. This determines that a) you have received the item, and b) that you are happy with it. Before leaving neutral/negative feedback, please contact us so we have the opportunity to try and rectify any problems.

Satisfaction/Guarantee
In the extremely unlikely event that you are dissatisfied with your purchase, please contact us within 7 days of receiving the goods and we will try to resolve any complaints that you may have. Please contact us if you have any issues via the eBay portal ONLY so all communication is documented.

Privacy Statement
At Neotrims we are committed to protecting your details from other third party companies. We will only ever use the information that we collect about you lawfully to process your orders and provide you with the best possible service.

Returns
Goods [that are in perfect re-saleable condition] may be returned within 14 days of receipt for a full refund. We do not accept refunds on Earrings or Headwear for hygiene reasons.
We will refund the payment price to your Paypal account.

In order to return an item, you MUST ENCLOSE A RETURNS FORM: In event of a return, please contact us FIRST so we can mail you the RETURN form. Returns MUST be sent via a secure traceable method and refunds ONLY authorised after goods received and inspected to be RE saleable. Please use the same eBay id as you ordered your goods to correspond.
Returns postage is payable by you.

We would like to advise our customers that you will need to allow up 7 working days for your return to be processed after receipt at our offices. Please be assured that we will ensure that your refund is processed via pay-pal.

Returns Due to a Defect:
Firstly we are very sorry if this happens, but these things do happen despite all the precautions we take; important thing is that we resolved the matter in a speed and satisfactory and reasonable manner which we assure you that we will.

In event a product has arrived defect; please let us know IMMEDIATELY by emailing to us using the same eBay id you used to purchase the goods via the eBay portal only. We will aim to replace the item if a replacement is available in stock. Your Defect item must be FIRST returned before a replacement can be sent. WE ARE UNABLE TO SEND A REPLACEMENT WITHOUT THE ORIGINAL FIRST BEING RETURNED. We will reimburse the returns postage either with a free jewellery gift value usually at higher than the returns cost or reimburse you in full for postage paid.

Address for payments & returns:
Neo Knitting and Trims Co LTD
Peter Pal House, High Street
Oadby
Leicestershire
LE2 5DE
TEL: 0116 271 4923

Nothing under these terms and conditions affects your statutory rights. These terms and conditions set out the entire agreement between you and us in respect of the sale and purchase of Goods. They may only be varied where separately agreed in writing by both parties. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions shall be unaffected. These terms and conditions shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.