Natural Affinity Ltd complies with the Consumer Protection (Distance Selling) Regulations 2000 (DSR's)

Return and/or Cancellation Policy

Consumer has the right to cancel any order within 14 working days (excluding weekends and bank holidays) from receipt of this written notice.

If you are dissatisfied with any item and wish to return it or cancel the order for any reason you must inform us as soon as possible by e-mail to naturalaffinity@btinternet.com or gina.sutton@btopenworld.com within 14 days of receipt of goods.  Cancellations AFTER that time will not be considered.  All items must be returned unused/unworn and buyers must take reasonable care  to return the goods undamaged and package the goods in a reasonable manner, preferably in their original packaging.

If you do not take reasonable care to do this  then Natural Affinity WILL pursue a claim against you for breach of this statutory duty.

Monies pertaining to customer refunds/cancellations wil be refunded IN FULL within 30 days of the refund/cancellation being received by e-mail.

Return Address: Natural Affinity Ltd, Orchard Loft, Chapel Lane, Combe Martin, North Devon, EX34 0HJ.

We recommend you use an insured method of posting such as recorded delivery, we are not responsible for returns parcels which are lost in the post. We will email you to confirm receipt of the parcel.