We feel that the sellers side of the story is not reflected accurately in the feedback.
Further, ebay's censorship of its sellers FORBIDS us to leave a buyer negative feedback or say anything about a buyer in a feedback comment that would contradict a postive feedback rating, no matter how truthful.
For that reason, we would like to explain OUR side of the negative feedbacks we've received this year
Buyer ID gpolhemus
An ebayer who desperately needs to work on their communication skills! We sent exactly the item they purchased and in the quantity they purchased & shipped the order very promptly. They never contacted us with any problems with their order, but did leave us an undeserved NEGATIVE FEEDBACK strike & a very sarcastic comment. We have NO idea why they did that or what the problem was & have gratefully used ebay's BLOCK THIS BUYER tool to prevent having to deal with this person ever again!
Member id Buyer ID meganrs5
buyer bought a 2.7 oz pack of peacock feathers, body plummage. Feathers were accurately described as small 1-3.5" feathers, and SHOWN NEXT TO A RULER so you could see the size. That is exactly what we sent her.
Much to our amazement, she left us a negative feedback stating that the feathers were smaller than she expected! No contact, just bad negative feedback!
We reached out to this buyer, asking her to please read the listing description and measure the size of the feathers she received. We asked her that once she reviewed the listing, & saw that we sent exactly what she had ordered, if she would please consider revising her feedback. We also pointed out that she could return the feathers for a refund if they were something she could not use.
NO comment or response... was received, but she did then LIE and say I sent her a rude email to her in a follow up comment to her feedback.... which was untruthful. Asking the buyer to review (READ) the listing measure the size of the feathers received and consider retracting the feedback is hardly being rude!
If you are a fellow ebay seller... we recommend you BLOCK this buyer quick.
buyer ID compserv4u
the buyer contacted us stating that there was a tear in the blanket he received. we sent him a return label at our expense to return the merchandise.
When we received it back, we could see that the blanket was clearly not torn, but had been cut up against the weft of the weave of the blanket with a sissors or sharp object, and this 12" cut was done within inches of the manufacturers product tag that we attach our "thank you for buying from us" insert and the washing instructions. When we ship our blankets , we make sure those tags are right on top so it is the first thing the buyer sees when opening the parcel. There was absolutely no possible way we missed that damage when we shipped that item out! We never intentionally ship damaged merchandise!
We contacted ebay regarding the problem, and they told us that because the buyer had altered the merchandise, that I should inform him we would be unable to refund him.
That is when the horrible & vulgar phone calls started. He did not call the business line registered to ebay, he called our home! After the first call, which was SO COMPLETELY OUT OF LINE for the situation and so Intimidating, VULGAR and personal in nature, we hung up & contacted ebay. UPON hearing the message he had left, Ebay Trust and safety team immediately advised us to call the police and the phone company and file a complaint, and to also email the buyer & tell him we would NOT accept any more phone calls and if there was a problem with the order, to open a dispute with ebay or pay pal.
The buyer then proceeded to call and call and call and call, leaving 27 hostile & vulgar messages on our answering maching. The police and the phone company put a tracer on the line to determine where he was calling from and considered him a threat. He was advised by the police to STOP calling and harrassing us or charges would be filed.
ONLY AFTER the police contacted the buyer, THEN they opened a dispute with ebay. We sent ebay photos of how the blanket was returned to us, and EBAY found in our favor. The buyer received no refund, so he left us a negative feedback.
When he lost the dispute, he proceeded to send MORE vulgar and harrassing email messages through ebay. It is astonishing to us that even though we had trust and safety listen to all the horrible message this guy left on our home answering machine and reported every harrassing, tasteless message he sent, that he was not kicked off of ebay entirely and that his negative feedback & untruthful comment, despite our protests to ebay was not removed.
What a seller has to put up with sometimes on ebay is beyond belief !!!!
the neutral on our feedbacks all have similar stories, and sadly, nearly ALL of those comments were left without the buyer ever once contacting us with any order problems or giving us the opportunity to correct them.
There was one customer that did contact us, and we fixed the problem immediately, but she still responded by sniping at us with neutral feedback even when we made good on the order error.
We do not deliberately send bad or damaged items, & we do not overcharge on postage (our handling fees are 1.00 or less per domestic orders, 1.50 for international)
We are honest sellers. We do our very best to photograph and describe our items accurately. We do not ever intend to misrepresent our items. However, on ocassion, mistakes can happen.
If you for any reason are NOT happy with an item. PLEASE CONTACT US FIRST.
If it has been damaged in transit, we will work with you to file an insurance claim.
If we mess up your order somehow, or if the item is defective, we will work with you to make it right IF YOU GIVE US A CHANCE
If you justdo not like the item, please let us know & return it for a refund.
Just like a brick and mortar store, you cannot keep the item and get money back, you must return it!
* Returning the item for a refund is also required by ebay and pay pal's policies.
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