Native Sun Products

this buyer contacted us over a MONTH after receiving her order, claiming she only got 10 feathers, not 50 as ordered. I personally do all my own shipping, and each package is double checked & accurately weighed before I print our postage labels. A package of 50 weighs 14 oz, a package of 10 weighs 12 oz. boxed. shannonlk2010's package shipped at 14 oz, so we KNOW she got the correct quantity ordered just by the package weight. Now folks, WHO waits over a month to open a 50 dollar order? No one. Her order was insured, but she did not want to file a claim. (go figure) shannonlk2010 was just fishing for freebies and blasted our feedback when we informed her that she would have to file an insurance tampering claim (as stated on our listings!) .

buyer firsttimerjohn

this is a male buyer contacted us about a week after ordering an feathered * inexpensive costume wig, stating that a couple of feathers fell off wig when HE put it on & wore it. Now the description on that item states it is a nylon cap with feathers glued on & "one size fits most women & children" The photo shows a woman wearing it. Nowhere on our listing does it indicate it fits a mans larger head. The listing he bought from also states that there are no returns on the item if it is worn, which HE did. He did not say the feathers were falling out when he took it out of the package, nor did he state the wig was damaged in shipping. This buyer, in his attempt to put a moderately sized costume wig onto his larger male sized head clearly exceeded the limitations of the wig's endurance for stretching. Apparently, in this process a couple of feathers let loose or perhaps when he wore it, we are not sure. He clearly stated to us that he wore the wig, sooooo it could not be returned. He got his use out of it & wore it! Health codes prevent us from accepting returns for worn wigs, as we cannot resell them. He then blasted our feedback with much undeserved negative! In all fairness to the product, We would like to point out that we have sold DOZENS & DOZENS of these costume wigs this past year with no feather loss issues or issues reported.

Buyer stav026.

This buyer left us negative feedback and we have NO IDEA WHY. We reached out to her to see if we could fix whatever was wrong with her order, but got no response. THIS SEEMS TO BE A CHRONIC HABIT OF HERS, as out of her first 6 transactions, she left 5 negatives! You can check the feedback she has left for other yourself. Some people just seem to get off on being nasty for no reason.

buyer madcapgr

This gal became upset when she ordered 1.99 worth of light pink feathers (which were fine.. she left us positive feedback) then two weeks later ordered another bag. We sent light pink both times, but had depleted the first dye lot and received a new batch of light pink feathers inbetween her orders. She first said the new batch was slightly lighter and wanted to know if we had any of the old batch. We checked, but it was gone. We offered her a refund ... either or both could be returned if not to her liking, but she chose to start demanding free product or a full refund (while keeping the feathers) or she would HAVE TO leave us negative feedback. EXTORTION? you bet! It clearly states on our marabou feathers that we recommend buying all your feathers for a project at one time, and that we can not and do not guarantee that feathers bought at different times will be an exact color match! We buy our feathers from the same distributor every time, but slight variations in color can happen. We will always send you feathers from the same dye lot for ANY order, but if you order at different times, just like flooring, siding ect, may not be an exact color match. The feathers we sent were NOT completely different colors as buyer claims. Both bags were absolutely a light pink color! Unbelieveable! We have reported her to ebay. If you are an ebay seller, we recommend blocking this gal quick before she finds you! We did!

buyer chi_towner34

This buyer blasted our feedback with a negative and never contacted us with any issues. The feathers we sent were clean, packaged in plastic, undamaged and sent boxed. Their order was insured. When we saw the negative, we reached out to them to see if we could resolve the issue & file an insurance claim for them (we need photos of damage) This buyer will not respond! You'd think if order was damaged and they were not happy, they would WANT to work with us to resolve the issue and file an insurance claim, but apparently not. IT IS SAD that they would rather be nasty by trashing our feedback and not recognize that the post office mangled their order, not us, and refuse to respond to our requests to assist them with an insurance claim! I am not sure what more we can do for buyers like this one!

buyer ID davidgspencer

Buyer contacted us notifying us that they had not received their order. They are located in Australia. We asked them to please check with AU customs & their postmaster to see if their parcel was being held for any type of taxes or duties they may owe, and provided them with the information on how to do so. THEY RESPONDED BY YELLING AT US THAT THEY WANTED A REFUND. We then patiently told them that if they could confirm that they had checked with AU customs and the parcel was not there, we would refund them in full. THEY DID NOT DO SO & RESPONDED BY BLASTING OUR FEEDBACK WITH A NEGATIVE & OUTRIGHT SLANDEROUS LIES ABOUT US & BY OPENING A PAY PAL DISPUTE, WHICH FROZE THE PAYMENT! Once that dispute was opened, it was out of our hands. WE DID AT NO POINT LIE to this customer.

buyer colloidalsilver6022009

This gal never contacted us, just blasted our feedback with a negative. WE HAD NO WAY OF KNOWING SHE DID NOT RECEIVE HER ORDER. When we saw the feedback, we reached out to her, asking her to confirm that the SHIP TO address she had provided was her correct and current address so that we could re-ship her order, which apparently had gotten lost. She would not respond. NO seller is going to ship something twice without knowing if the address is correct! We are not mind readers and cannot make things right if people are going to be unreasonable and unresponsive and not give us a chance!

buyer cwatsoncarla

This buyer did contact us stating that the feathers she had received were not as shown & described. We asked her to send photos of what she got. They matched the product description and the photos we had posted. We sent her the photos that were on the listing to compare and told her the product was correctly displayed & described, but she was certainly welcome to return them if she did not want them. She then demanded that we pay for the return postage. When we declined to so so, she responded not by opening a dispute or returning the feathers for a full refund, but by blasting our feedback with a negative! We have the product photos she sent saved if anyone wants to see them. I guess some folks just cannot take personal responsibility for not reading and understanding what they are buying. Our refund policy clearly states that the buyer pays for return postage. WE only pay return postage if WE make a mistake. This was not the case here. You can be the judge by viewing her photo of what she received and the product photos on the listing here: http://stores.ebay.com/Native-Sun-Products/Buyer-cwatsoncarlas-Feedback-case.html

WE PERMANENTLY BLOCK Buyers like this from ever buying from us again, so play nice folks.  We also share our blocked buyers list with many other ebayers.  If there is a problem, contact us.