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| Q:Do you offer combined item shipping discounts? |
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| A:Yes. To recieve our combined or multiple item shipping discounts, please ask for an invoice BEFORE you pay for your items. We cannot apply the discounts if you have already paid. |
| Q:When will my order ship? |
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| A:Unless otherwise specified on the listing, we ship in 2 business days of your cleared payment. Please note: SATURDAY, SUNDAY & Holidays are not business days! |
| Q:do you ship to addresses other than my own? |
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| A:YES.... but it must be the "SHIP TO" address specified on your payment. This can be done either by adding a 2nd address to your profile, or by using the "GIFT ADDRESS" feature in pay pal.
Do not add a note or contact us with a different address after your payment is made. We ship only to the address specified on the payment. |
| Q:Does you shipping & handling cover taxes or duties? |
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| A:NO. We have no way of knowing the specific customs or tax policies for each country and suggest you research this before buying. These are the buyers responsibility.
Please note: Parcels returned as undeliverable or for non-payment of duties will require repayment of S&H within 10 days of official ebay notification or be forfitted. |
| Q:I did not get the correct item. |
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| A:If it was our error, we would appreciate the opportunity to make it right. Please re-read the listing description, and if you did not receive what was described, contact us with the problem.
We will do our very best to make the sale 100% right for you. |
| Q:Do you offer Expedited shipping services? |
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| A:USPS express mail and UPS expedited shipping is available upon request for all our items. IF it is not offered at checkout, please ask for an invoice with express shipping options BEFORE you pay. |
| Q:Can you provide me with a combined item shipping quote? |
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| A:Yes, please use the contact buyer link on the item, and send desired item numbers or descriptions along with your zip code or country and we will be happy to provide you with accurate shipping quotes & options. |
| Q:Do you combine shipping? |
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| A:Yes we do. To receive our multiple item shipping discounts, please allow or ask us to invoice you BEFORE you pay. If you have already paid for some items and would like to add more, please ask for an adjusted invoice. |
| Q:What are your shipping & handling fees? |
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| A:We charge a 1x 1.00 handling fee on all domestic orders (within the USA) and a 1x 1.50 handling fee on all international orders (outside of the USA) That fee is per shipment, NOT per item.
An additional 2.00 handling fee above invoice total is required for customers outside of USA wishing to pay with money order. Money orders must be in US dollars |
| Q:I bought something and am bidding on your other auctions, can I wait to pay until they are done? |
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| A:Absolutely. Just let us know you are still bidding and contact us when you are ready for a multiple item invoice with our shipping discounts. |
| Q:Do you ship internationally? |
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| A:Yes 3x weekly, M W & F We ship via US Postal Service. Only priority International mail offers shipping offers insurance, which includes an automatic indemnity insurance value of 63.00. If your order is valued at more and your want your parcel fully insured, you must ask for an invoice with the additional insurance premium before you pay. |
| Q:What is your feedback policy? |
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| A:We leave our customers positive feedback as soon as they leave positive feedback for us. If there is a problem with your order, we would appreciate the opportunity to make the sale right. |
| Q:Can I have my package sent via express mail or UPS? |
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| A:USPS express mail and UPS shipping is available upon request on all our items. Just ask for an invoice with the desired shipping option BEFORE you pay. |
| Q:What is your return policy? |
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| A:If item is as described but you are not happy with your item, it can be returned, undamaged, within 7 days of reception for a full refund of your purchase price, minus shipping. Return shipping is buyers responsibility. We can not offer refunds for items lost or damaged in transit, and encourage all our customers to purchase insurance |
| Q:Do you offer gift services? |
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| A:Yes we do. Full gift services available on most of our items for just $1.00 more per item. Fee includes Seasonal or special occasion gift wrap and a personalized gift tag. Please use contact seller link & request this service before you pay so we may add the additional charges.
Alternate "ship to" address must use pay pal gift address feature. |
| Q:When will my order be shipped? |
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| A:Our Holiday Shipping schedule is Daily Mon. - Fri. In stock items paid for by credit card are shipped within 1 business day. Items paid by echeck when check clears. Saturday & Sunday are NOT business days. Please note: Some of our items are by custom order. Please note the estimated shipping time on those items. |
| Q:I did not get the right item, what can be done? |
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| A:If it was our error, we would appreciate the opportunity to make it right. Please re-read the listing description, and if you did not receive what was described, contact us with the problem.
We will do our very best to make the sale 100% right for you. |
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