Before returning any item(s) please Contact Us.
Faulty or damaged goods:
You may return an item which has been received damaged or genuinely faulty for a replacement or refund. Before returning any item(s) please Contact Us to arrange the return.
We will provide you with return documentation and prepaid postage returns label enabling you to return the item to us free of cost to yourself.
If the goods returned as damaged or faulty are found to be in perfect condition and proper working order, you will be offered the option of returning the item to you at cost of carriage or reasonable carriage costs will be debited from your refund.
Incorrect Item or not as described:
You may return an item which was incorrectly sent to you or not as described in the advert for a full refund. The refund will be issued once the item has been received and verified as incorrect. As with faulty or damaged goods, please Contact Us first and the same process will apply.
Under Distance Selling Regulations you have the Statutory Right to return an item / cancel an order. You must make contact with us to do this within 7 working days of receiving your order to arrange for it to be returned for a full refund. The refund will be issued once the item has been received and processed and within a maximum of 30 days. You are responsible for the postage and packaging costs of returning the item to us.
Items should be returned complete in all packaging and sent in protective postage bag you should take all reasonable care to ensure it is returned to us in good condition. Remember we cannot refund or exchange item that has been used unless it is damaged, faulty or incorrect.
You should return the item using the cheapest tracked service available as we cannot be held liable for items lost in the postal system. You should include in with the item the following information:
- Reason for Return
- Telephone Number
- Order or Invoice Number
- If you prefer a refund or exchange for another product
There are exclusions to this right and they are listed separately below.
Under Distance Selling Regulations you have the Statutory Right to return any item / cancel an order for a full refund as explained above, however this right excludes certain items and services namely goods made to the customers’ specification.
As all our Tailored Floor Mats are made to order to the customer’s vehicle, colour and quality specifications, they cannot be returned under the Distance Selling Regulations. We will of course deal with any faulty products as mentioned above however we will not accept returns for Tailored Floor Mats where the customer has ordered the wrong Floor Mats for their vehicle, isn’t happy with the colour match, hasn’t read the product information to understand fixings & fittings information (this list is not exhaustive but covers most common reasons). If you have any doubts regarding ordering the correct set then please Contact Us before you order and we will be happy to help you get it right.