 |
| Q:What's your store return policy ? |
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| A:In general, we accept software returns within 7x days of date of delivery.
We only exchange unopened, unused items. In the unlikely event of a defective item, contact us immediately so that we can arrange the replacement. Call us on 0298947158 or email: accounts@networkexpress.com.au |
| Q:How about the item we receieved is faulty (Dead on Arrival) ? |
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| A:Please contact us for Return Authority within 7x days. All returned items must attach with the original receipt and return postage. All returned non-faulty item (identified by RMA department), the buyer might has to pay for handling fee as well. |
| Q:How soon do you ship? |
|
| A:We prepare our orders and always ship out within 1 business day unless specify as low stock level item or special order item. Business days do not include weekends or holidays. |
| Q:Are you a Registered Australian Business? |
|
| A:YES, we sure are, a receipt with our ABN number will be issued with all product purchases. Please bid with absolute confidence! |
| Q:Do you ship to PO Boxes ? |
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| A:Yes we do. We use AustPost e-parcel or Express Post to deliver to P O Box address. |
| Q:Where can we find your postage details ? |
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| A:Postage section is located at the bottom of the listing unless flat rate postage has been specified. |
| Q:What kind of Payment method you accept ? |
|
| A:We accept: Bank Deposit, Netbanking, Paypal payment, Money Order and Personal/Bank Cheque. Or simply call us on (02)98947158 to arrange cc payment (VISA/MASTER), surchage may apply. |
| Q:What's your payment terms ? |
|
| A:Total payment is required within 7 days before despatch of goods.
Details of the payment process will be provided via eBay checkout email to the high bidder upon end of auction.
Allow an additional 3 business days for cheques to clear (Not recommended if item is urgent). |
| Q:Do you allow pickcup ? and What's the best time ? |
|
| A:CASH on pickup is available for most of the items unelss specified in the listing. Tue-Fri 9:00AM-15:30PM 41/7 Hoyle ave, Castle Hill. Appointment prior to drop in always welcome ! |
| Q:Which carrier you use for delivery ? |
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| A:We use both courier (metro area) and AustPost e-parcels (regional area, oversize packing box and PO Box address etc) for nation wide delivery. |
| Q:Contact information |
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| A:If you have any questions that are not answered here, please contact us on sales@networkexpress.com.au or accounts@networkexpress.com.au or by phoning NES Online on: (02)98947158. |
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