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| Q:What is our delivery policy? |
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| A:Delivery usually takes 1-3 working weeks from date of posting, but may take longer if circumstances beyond our control disrupt postal services. |
| Q:What is our returns procedure? |
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| A:You should wrap the item securely and include the item number. Usually the packaging in which the item was sent can be used for its return.
After returned item is received, we will ask you if you would like us to replace the item (provided it is still available) or refund your payment. |
| Q:How do we refund for your returned item? |
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| A:You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your payment once we have received and processed the item. We will only refund delivery costs if the return is a result of our error. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error. |
| Q:How do we test your returned items? |
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| A:We test every single return. If a returned item is found not to be faulty, we will return the item to you and you will be liable for the postage. |
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