General Frequently Asked Questions:

Can you change my Delivery Address please?
Please email us via eBay messaging system but we cannot guarantee you for changing address because by the time your email reach us we would of already processed your order and therefore will not be able to change details or address and we cannot be held responsible. And we clearly mentioned this in our policy on our description page as well as below.

All customers please note when placing an order to be 100% sure of your Delivery Address with Name, House Number, Correct Postcode & Details on eBay and PayPal Account is updated before confirming your order as once the submit button is pressed we cannot be held responsible for any changes that are needed as we would of already processed your order and therefore will not be able to change details or address.

I want to know cost to send this item to my Country (International Orders)?
As for international customers wanting to know postage costs please click on the “see all details” button on the top of the item description page and there is field called Postage and will then be able to select their destination from a drop down menu and will be given costs for postage.

Custom declaration for customer outside Europe?
Any customers located outside the EU-Europe who wish to purchase our goods can be assured we will send the right documentation for customs and clearance.

When can I expect delivery of my item?
All items are usually dispatched within 24 hours of your payment clearing (exc. Weekends & Bank Holidays). Please check the listing for specifics. UK customers in most instances you can expect delivery in 1-3 working days, but Royal Mail does not guarantee this. Non-UK customers can expect delivery in 2-10 working days, but still, Royal Mail do not guaranteed this, for more details read our shipping information.

My Item is faulty, or I have received the wrong item?
We apologise in advance if this happens. Please note that returns will only be accepted with a Returns Form only, for Returns Form and more help please visit our returns policy page.

I would like a Refund?
A full refund on the purchase price of the item will be provided if the item is returned within 7 days of purchase date, and in its original condition. Please note that returns will only be accepted with a Returns Form only, for Returns Form and more help please visit our returns policy page.

Recorded Delivery & International Signed for Tracking Numbers not working?Numbers not working?Numbers not working?
Items sent by Royal Mail Recorded Delivery or Royal Mail International Signed for services are only traceable upon Delivery. Upon issuing of a Tracking number to you; your item is in the hands of the postal service. We have no control over this. These are the term and condition for this service. Please allow 18 days prior to making any contact with us regarding non-receipt, for more details read our shipping information.

More information regarding Royal Mail claims procedures can be found by clicking on the link below http://www.royalmail.com/portal/rm/content2?catId=70700722&mediaId=79800735

Why is the cost of P&P more than the cost of a stamp?
Our costs include delivery charges, packaging and handling charges. To avoid any disappointment please do not bid on our items if you feel at all unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.

Can you provide a VAT receipt?
Yes a VAT receipt will be included with your purchase and if you not receive with your parcel then let us know and we will provide you VAT receipt.

Do you offer discount for quantity purchases?
Yes we do please email us via eBay messaging system. Please note this has to be done prior to purchase once you have committed to buy this is a contract and you must pay for the item.

Your prices are two expensive?
If you think our prices are too expensive please email us via eBay messaging system with your offer, however please do not email us with silly offers. If your offer is successful we will send you an email, Please note this has to be done prior to purchase once you have committed to buy this is a contract and you must pay for the item.

I do not have a PayPal account can i still buy the item?
We accept various methods of payment: Paypal (prefered), Credit Card, Cheques, Postal Orders, Bank Transfer and International Bank Transfer, for more details read our payment information.

Who do i make the UK Cheque / UK Postal Order payable to and what address do i send it do?
Please email us via eBay messaging system for details.