OUR NO QUIBBLE RETURNS POLICY
We do our best to describe items as accurately as possible and dispatch all orders in perfect condition, but in the event that you are unhappy with your purchase for any reason you may return for a free exchange or refund within 7 days of receipt.
Please check your item(s) as soon as received and if you wish to return please open a return request on eBay (you can find the ‘return this item’ option by logging into your eBay account and then click the items ‘Won/Purchased’ link on left side, then scroll to find the transaction, then click the drop down menu on the right side (‘more actions’ below ‘leave feedback’), then select option ‘return this item’). We will respond to return requests within 1 working day, and once we accept you may print the returns form and include it with the returned item. Failure to use the eBay returns process may cause a delay in processing your return. We will send you an email to confirm we have received the item back and we aim to process returns within 5 days. Refunds will be sent via the original payment method.
A full refund (minus any P&P) will be issued provided that the goods are received back in as new condition, with all original packaging and tags in place so it is suitable for resale. We reserve the right to refuse returns where the item is not in its original saleable condition. Buyers are always responsible for the safe return of unwanted or faulty goods (we advise that any returns are sent with a recorded and insured postage service).
Our returns policy is within the United Kingdom's Distance Selling Regulations.
INCORRECT ITEMS / FAULTY ITEMS RECEIVED
Return postage cost will be refunded when we are at fault or if the goods are proved to have a manufacturing fault in which case we may need your postage receipt. Please check your item(s) as soon as received and return back within 7 days of receipt. Any faulty or damaged goods must be returned and received back before a replacement or refund can be issued.
My Maxi Dress
Unit 4, Bow Exchange
5 Yeo Street