Please purchase all items and make 1 payment for all to receive combined the postage discount (there will be an option during checkout to combine purchase and make 1 payment). We can also combine postage for you by sending 1 invoice for all purchases.

Our postage cost for UK is £2.95 (Standard delivery) per item plus £1 for each additional item or £3.99 (Recorded delivery) per item plus £1 for each additional item – delivery usually takes 2-3 working days. Next day delivery £5.99 per item plus £1 for each additional item - delivery takes 1 working day (Mon-Fri).

We usually request that payment is made (orders combined/completed) within 3 days of purchase.

We endeavour to dispatch orders received by 12 Midday on the same day Mon-Fri, or next working day.

Next day delivery is £5.99 per item plus £1 for each additional item - delivery takes 1 working day (Mon-Fri).

We endeavour to dispatch orders received by 12 Midday on the same day Mon-Fri, or next working day.

Our delivery charge for International (Europe) orders is £3.99 for 1st item plus £1 for each additional item.

Our delivery charge for International (Rest of World) orders is £4.99 for 1st item plus £2 for each additional item.

We endeavour to dispatch orders received by 12 Midday on the same day Mon-Fri, or next working day. If we are unable to dispatch your order within 2 working days for any reason we will contact you to let you know.

If you select the next day delivery option and order before 12 Midday you will receive your order next working day (UK orders only).

Delivery with our standard UK delivery service usually takes 2-3 working days (please allow up to 5 days in case of delays with postal service).

International (Europe) delivery usually takes 3-6 working days (please allow up to 10 working days in case of delays with postal service or customs delays).

International (Rest of World) delivery usually takes 5-8 working days (please allow up to 12 working days in case of delays with postal service or customs delays).

We normally do not allow customers at our warehouse premises, but may allow cash on collection for some larger orders. Please contact us to confirm if possible and to arrange collection time. We are located at:

My Maxi Dress
Unit 4, Bow Exchange
5 Yeo Street
London
E3 3QP

We dispatch orders completed by 12 Midday on the same day Mon-Fri, or next working day.

Most orders are sent with Royal Mail 1st class post and delivery usually takes 2-3 working days (we advise buyers to allow up to 5 working days for delivery in case of delays with Royal mail post). If it has been more than 5 working days please contact us and we will send you a tracking number and endeavour to locate the whereabouts of the package.

If the package is lost, we will proceed with getting compensation from Royal Mail/Courier Company used, and we will send you a replacement or issue you a full refund.

Please note: Delays with delivery is usually not due to our dispatch time as we always endeavour to dispatch orders promptly.

We endeavour to dispatch orders received by 12 Midday on the same day Mon-Fri, or next working day. If we are unable to dispatch your order within 2 working days for any reason we will contact you to let you know.

Please note if you have just set up a PayPal account and are not yet verified by PayPal, the payment may be sent by PayPal eCheque which takes 7-10 days to clear and orders are dispatched after payment clear. Details including estimated clearing date if sent by eCheque will be shown on the payment transaction page in your PayPal account.

Delivery with our standard UK delivery service usually takes 2-3 working days (please allow up to 5 days in case of delays with postal service).

International (Europe) delivery usually takes 3-6 working days (please allow up to 10 working days in case of delays with postal service or customs delays).

International (Rest of World) delivery usually takes 5-8 working days (please allow up to 12 working days in case of delays with postal service or customs delays).

If your order has still not been received after allowing the stated time period please contact us and we will endeavour to locate the whereabouts of the package.

We accept PayPal and all major credit/debit cards via our secure server.

We accept PayPal payments via our secure checkout system. We will only dispatch orders to the PayPal account holders registered address.

Unfortunately due to long processing times and fraud we do not accept cheques or bankers draft payments.

Unfortunately due to long processing times and fraud we do not accept cheques, Postal Order or bankers draft payments.

We are currently unable to accept direct bank transfer payments. We accept payments with most major credit or debit cards via our secure online checkout system. You can make payment on our website or via telephone by calling 0870 861 0070. We will only dispatch orders to the card holders registered address.

If you have just set up a PayPal account, are not yet verified by PayPal, or do not have funds in your PayPal account (PayPal take payments from your register bank account/Card) then the payment may be sent by PayPal eCheque which takes 7-10 days to clear (payment appears as pending until it clears). We will send a payment received notification email and will dispatch the order once the payment clears. Details including estimated clearing date if sent by PayPal eCheque will be shown on the payment transaction page in your PayPal account.

We are unable to offer discounts and change prices for individual items, but we do however have combined postage discounts for multiply quantity orders.

Please purchase all and make 1 payment to receive combined postage discount (there will be an option during checkout to combine purchase and make 1 payment). We can also combine postage for you by sending 1 invoice for all purchases.

Please check each individual item for sizing information as sizing varies for different items and different brands.

Please visit our eBay shop, type in Petite, Plus size, Tall or Long in the search box to view available items.

This depends of your preference of fit, and if you like a tighter or looser fit, but we would usually advise that you buy the larger size as these usually fit better from our experience.

We update our stock regularly and also re-stock existing popular styles. We currently don't have the facility to pre-order but please add us to your favourite sellers to receive stock updates.

We update our stock regularly and also re-stock existing popular styles. Please add us to your favourite sellers to receive stock updates.

Yes, please contact us to let us know and we will send a request to confirm we have mutually agreed to cancel the sale. Please accept the request to cancel the sale.

Please contact us to let us know and we will send a request to confirm we have mutually agreed to cancel the sale(s).

Please accept the request to cancel the unwanted transaction(s), and proceed with payment of remaining item(s).

Please accept our apologies if we have sent you the wrong quantity or you have items missing from your order.

Please contact us to let us know and the outstanding item(s) will be dispatched to you as soon as possible.

We have a 7 days returns policy and you may return an item for an alternative style/size (we treat each sale as a separate transaction so you will be given a refund and may re-order required replacement item or size).

If you wish to return an item please open an eBay return request to confirm that you will be returning an item(s) and would like to be refunded. Return requests need to be filled for ALL eBay returns and once sent we will reply and confirm the return within 1 working day. We advise that all returns are sent with a recorded insured postal service.

The return request section can be found on drop down menu on the transaction page (Go to your ‘My eBay’ then ‘Buy - Won/Purchased’ then find the transaction, then click drop down menu ‘more actions’ to the right, then click ‘Return this item’). Return request also confirms with eBay that we will be cancelling the transaction.

Please return the item in the same condition as received to:

My Maxi Dress
Unit 4, Bow Exchange
5 Yeo Street
London
E3 3QP

Please include a note stating: Exchange for ................. (Quoting replacement item code), your name, eBay user ID and order number. The packing slip/invoice we sent with your order will have all the necessary information.

We will confirm and send the replacement item once received.

Please accept our apologies if we made an error in sending you a wrong item or size.

You may return for an exchange for the correct item/size. We will also refund the return postage cost (please return with Royal Mail 1st class recorded if possible).

Please return the item in the same condition as received to:

My Maxi Dress
Unit 4, Bow Exchange
5 Yeo Street
London
E3 3QP

Please include a note stating: Exchange for correct item (or size), your name, eBay user ID and order number. The packing slip/invoice we sent with your order will have all the necessary information.

We will confirm and sent the correct item + return postage cost once the returned item has been received back.

Please accept our apologies if you received a faulty item. We do our best to inspect goods prior to sending and send items in perfect condition, but occasionally there may be manufacture or other faults that we are unaware of prior to sending goods.

Please send us a photo of the fault to this email address; ebay@mymaxidress.com

Once we confirm the fault we can either offer you a replacement item or full refund .

We have a 7 days returns policy and you may return an item for a refund within this time period. Please note that buyers are responsible for all related postage costs. We advise that all returns are sent with a recorded insured postal service.

If you wish to return an item please open an eBay return request to confirm that you will be returning an item(s) and would like to be refunded. Return requests need to be filed for ALL eBay returns and once sent we will reply and confirm the return within 1 working day. We advise that all returns are sent with a recorded insured postal service.

The return request section can be found on drop down menu on the transaction page (Go to your ‘My eBay’ then ‘Buy - Won/Purchased’ then find the transaction, then click drop down menu ‘more actions’ to the right, then click ‘Return this item’). Return request also confirms with eBay that we will be cancelling the transaction.

Please return the item in the same condition as received to:

My Maxi Dress
Unit 4, Bow Exchange
5 Yeo Street
London
E3 3QP

Please include a note stating: Refund ................. (Quoting reason for return), your name, eBay user ID and order number. The packing slip/invoice we sent with your order will have all the necessary information.

We will confirm and issue a full refund of purchase price (minus postage costs) once received. You may re-order an alternative item or size.

Sorry to hear that the item got lost in the post. If the package was lost by Royal Mail or another postal service, you will be able to claim compensation of the value of the item if sent with recorded insured post. Please contact the appropriate postal company for advice and compensation claims form. We advise that all returns are sent with a recorded insured postal service as we cannot be held responsible for returned items lost in transit.

If you have not received an email from us confirmation that the item has been received back then it may be delayed or lost in transit. Please check tracking of the returned item (we advise that all returns are sent with a recorded insured postal service).

We send refunds via the original payment source. We refund all payments within 2 working days of receipt but Credit/Debit card payment refunds may take 5-10 working days to show in your bank account. PayPal refunds should be visible in the original transaction page.

If you have received an email confirmation and cannot see refund confirmation of your PayPal payment within 2 working days please contact us.

The eBay return request section can be found on drop down menu on the transaction page (Go to your ‘My eBay’ then ‘Buy - Won/Purchased’ then find the transaction, then click drop down menu ‘more actions’ to the right, then click ‘Return this item’).

We send refunds via the original payment source. PayPal refunds are sent via PayPal as a REFUND of original PayPal payment received. Please note that if you made PayPal payment via your credit/debit card PayPal may have returned the refund to the original source (your credit/debit card), and it may take several days before it is credited back.

Please log into your PayPal account and go to the TRANSACTION PAGE FOR ORIGINAL PAYMENT you sent - it should show details of the refund (sometimes PayPal don't send an email notification for refunds, but it can be viewed in your PayPal account).

Please check PayPal account to confirm receipt of the refund. Any problems please contact us.

We are able to wholesale some items that we stock. Please contact us with your specific requirements including details of items you wish to order, required quantity and where you will be re-selling the items.

Our website is www.mymaxidress.com and you may also link to our eBay shop at stores.ebay.co.uk/my-maxi-dress

We currently don't have retail premises and only sell online at the moment.

There are NO customs/Import charges for goods sent to and from EU member states. No customs declaration is needed and you will NOT be charged any import fees.

If you live outside the EU you may be charged customs/Import fees depending on the value of your order and import rules in your country. Usually there are no import fees for imports under 30gbp however please check import rules and thresholds in your country for confirmation. Buyers are responsible for any import fees charged.