Payments & Delivery

Payment

PayPal is our preferred method of payment for UK & overseas customers as it is quick & easy for you and for us.

We also accept payment by UK cheques & UK Postal Orders. Unfortunately we cannot accept cheques, checks or money orders from outside the UK. Payments should be made payable to Hayley Booth. Please include your eBay user ID & details of the items you are paying for & send your payment to:

Hayley Booth
My Furry Friend
5 Roundbarn
Blackburn Road
Turton
Bolton
Lancashire
BL7 0QA

Delivery

Prices within the shop include free first class postage on all items (UK only). If you are buying from abroad, postage prices are quoted against each item.

We post on Monday to Friday every afternoon, so most orders with cleared payment received before midday will be dispatched the same day, but when this is not possible we post items the next working day.

When your order is dispatched we will send you an email via eBay to let you know.

We send most items by Royal Mail 1st Class and most UK customers receive their orders within 2 - 3 working days.

In the unlikely event of your order not arriving after one week from dispatch of order, please contact us so that we can look into it for you. We always offer replacements or refunds for any items going astray in the postal system (this doesn't happen very often, but when it does, it is very frustrating for both buyer and seller, so we always respond very quickly).

We ship all items worldwide using Royal Mail Airmail (Small Packets) service or courier for larger orders. Postal charges are shown against the item for UK and Europe, along with Australia, Canada and USA. Please contact us for postal prices outside of these regions.

Overseas buyers are responsible for any tax & import duty charged when goods are imported to your country.