When Will You Charge My Card?
If your order can be despatched immediately, we will charge your card in full on the same day. If stock availability does not allow your order to be despatched immediately, we will not charge your card until the items are in stock any ready for dispatch.

If we have some items of your order in stock but not others we will not dispatch any items until they are all in stock, unless otherwise arranged with us.

When will my goods be delivered & how?
For items that we have in stock, we will despatch your order the same day, providing you order before 3pm.

If you live within the UK we offer our next day service for just £3.95 no matter how large your order!

We also offer competitive pricing for shipping to Europe, if you live outside of Europe please email us for a quote.

Next day delivery is the next working day, i.e. Monday to Friday excluding bank holidays. European orders typically arrive between 1 and 3 days, expect to wait up to 7 days for other parts of the world.

We use City Link for all UK mainland next day guaranteed deliveries and Royal Mail for all off shore UK and International destinations. You will be emailed a tracking number as part of your order confirmation.

If you place an order on the site and we do not have stock, we will contact you by email within one working day to let you know how long you can expect to wait.

Our 30-day Returns Guarantee
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect. All returns must be accompanied by a returns form, you can request this from here.

What happens if my order arrives damaged?
If an item on your order appears to be damaged upon delivery, please write the word 'damaged' on the couriers delivery note, and notify our Sales team on 01189 893434 or email us using the Contact Us form within 48 hours. We will then arrange for our courier to collect the damaged item. A collection can be arranged from an address other than the delivery address if it is more convenient. If the item is found to be damaged, we will replace the item with a new unit (stock availability allowing) and deliver it to you free of charge.

What if my equipment is faulty?
If you think your equipment may be faulty when it arrives, or if it develops a fault during the guarantee period, please firstly double check the user manual, and try the various support sections of our site.

If there is still a problem, please email our Support Team using the Contact Us form. One of our support team will ask you to describe the fault in detail and will try to offer possible solutions. If we are unable to solve the problem ourselves, we may transfer you to the manufacturer, as they are likely to have more detailed knowledge of any given product. If we are unable to resolve the problem by phone we will collect the item free of charge.

Once the item has been returned to us, our support team will test the item to confirm the fault. If the item is returned in 'as new' condition, with all accessories and packaging, and deemed to be faulty as a result of a manufacturing defect; within 3 months of purchase, we will replace the product with a new unit, which we will deliver to you free of charge.

If the item has been discontinued in the intervening period, we will offer you a choice of having the item repaired, or putting the value of the unit towards the purchase of an alternative model. We can only exchange on a like for like basis, so any missing accessories or packaging will not be replaced.

If the cosmetic condition of the faulty item is not 'as new' or if the fault develops after 3 months of purchase (or 1 month with specially ordered items) we will repair the unit - the average repair time is 3 to 4 weeks. In addition, if your equipment is faulty on arrival and you are not happy with any of the solutions offered above, you may request a refund.

If the fault is deemed to be the result of 'misuse' then this will be deemed to be a non-warranty repair, the item will be returned to you and you will be liable for carriage costs.

This policy does not affect your statutory rights.