We stand behind every product we sell so if you're not pleased with your purchase, we'll be happy to make an exchange or refund the product price less Shipping & Handling within 14 days of your purchase.

For any exchange or refund, we need a copy of the transaction in our system, the product must be in its original condition, including the box, bar code swing tag, packaging, and all the accessories. Please allow up to 5 business days for returns to be processed.

Shipping and handling charges are not refundable.

Unless faulty, we can not accept the return of watches that have been worn, personalised or had their bracelets adjusted.

This returns policy does not affect your statutory rights.

How To Return An Item:

Items must be returned in their original packaging and with all booklets, guarantees and product tags if they are attached.

Please contact us at sales@musthavethem.com for a return autorisation.

To enable us to process your return more efficiently, we ask you to include a covering note with your item stating why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order on the system. If an item is returned without a covering note then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £15.00 administration fee.

Returns should be sent via an insured and traceable method, such as An Post Recorded, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Recorded delivery then you can check to see if we have received your parcel on the carriers website's 'track and trace' facility. If a parcel does go missing and never reaches us it is your responsibility to claim for the item from the carrier or the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it then we shall deduct that amount plus a £15.00 administration fee from any refund.