Bread Crumb Link
 Murton Scale Miniatures

Murton Scale Miniatures

 Maintained by:
 Welcome to Murton Scale Miniatures for Unique Quality Scale Design Professionally assembled Miniatures of Model Railway G O HO OO N gauge & Dolls Houses 1/12th scale. Please use Add To Basket button for Multiple purchases and thankyou for business. Add as a Favourite Seller for Offers and New Items

Shop search

Shop categories

Shop pages

  • Frequently Asked Questions FAQ
Postage & Payment
Paypal Preferred. Any International postage to be agreed post sale
Store Newsletter!
Add my Shop to your Favourites and receive my email newsletters about new items and special promotions!
General Interest
  

Frequently Asked Questions

Frequently asked questions about our products and services

Frequently asked questions about our policies

 

Frequently asked questions about our company

    

 

  

Frequently asked questions about our products and services

 

Q. What products do you offer?

A. Murton Scale Miniature products are scale miniatures for adding realism to model railways (O OO HO N scale gauge) and Dolls Houses (1/12th scale).  We design and manufacture our unique products and in many cases were the original source which has since been copied by others.

Our products include but not limited to, Notices, Posters, Information Boards, Station accessories (such as Vending Machines, Bollards, CCTVs and Clocks), Track accessories (such as Maintenance Inspection Pits), Lights, LEDs, LED Flickering effect controls, effects Scenery Items (such as Flickering Oil Drums), Dolls House lighting and furniture...to mention but a few.

Visit my Shop to view our products:  http://stores.shop.ebay.co.uk/Murton-Scale-Miniatures

Q. Do you offer customization of your products?

A.  Yes.  We can and have done in the past to meet particular customer requirements.  If you have a particular requirement please contact us through eBay to discuss.

Q. Do you offer support for using your products?

A.  Our products are designed to be easy to install and connect.  However if you require additional information or want to discuss some aspect please do so through eBay.

Q. Do you offer volume discounts?

A.  Yes.  If you are purchasing more than 10 items of the same design then postage is FREE (usual saving of £1.50 UK or £3.00 International per order).  Quantities larger than 20 of the same design please let us know so that we can discuss further offers.

Q. Do you provide products to customers outside your country?

A.  Yes we export on an international basis and have done to several countries around the world.  Notably USA, Canada, Europe, Australia, New Zealand and Japan.   With regard to the postal charges, the cost for MSM-PO1 items is a flat rate £3.00 for Airmail to the countries identified in the item details.  Any other postage costs are highlighted in the product details or will be discussed and agreed at time of sale. 

Q. Do you offer Combined Postage Discounts?

A.  Yes.  In the case of MSM-PO1 items, these will be combined for a max total cost of £1.50 for UK addresses. International MSM-PO1 will be max of £3.00 Airmail. Any other items will be combined where possible and savings past onto the customer. 

Q. Are Murton Scale Miniatures Products new?

A.  Yes.  Unless otherwise stated, all Murton Scale Miniatures are newly manufactured by ourselves or New items.  More often our products are designed by us and are unique to us.

Q. Do Murton Scale Miniatures have any Special Offers?

A.  Yes.  Any Special Offers will be identified in the Item Details and set out on the Special Offers Page of the Murton Scale Miniatures Shop.  

Visit my Special Offers Page  http://stores.ebay.co.uk/murtonscaleminiatures/pages/special-offers

 

Frequently asked questions about our policies

Q. What payment methods do you accept?

A.  We primarily accept Paypal, but in most cases Postal Orders and Cheques are also acceptable.

Q. What is your policy on refunds or returns?

A.  All returns will only be accepted if packaged to prevent damage during transportation.  We consider packaging as important as the product itself and always ensure we use appropriate containers.  Refunds post-sale will be through Paypal only.

Q. Do you share email addresses or other contact information with third parties?

A.  We do not and never will share customer details with anyone.  We consider it a privilege to do business and feel sharing any customer information to be a breach of trust.

Q. May I copy content from this website?

A.  No.  All material and graphics are our property.  Unless with prior permission. use is strictly forbidden.

Q. What is your policy regarding transportation and delivery?

A.  We consider Transportation as important as the product itself..  We always pack to prevent damage during this stage to ensure it arrives in the condition it was sent.  However, accidents do happen and this stage is not in our control but will endeavour to to meet out obligations of providing an item that is fit for purpose.

Q. What is your policy regarding "Get it Fast" delivery?

A.  For Get it Fast same day delivery, orders must be placed before 12:00 noon to be posted for delivery the next working day. Orders after 12:00 will be posted following working day for delivery the subsequent working day. Weekends and Bank Holidays excluded. Please note this is not the First Class Postage option.

Q. What is your policy regarding Returns?

A.  Returns will only be accepted when prior notification is given within 14 days of payment, goods are returned in the original packaging and items in the condition received.  Buyer to pay postage for return.

 

 

Frequently asked questions about our company

Q. Do you have an affiliate program?

A.  At this time we do not have an affiliate program.  However we are open to suggestions.

Q. How can I find out about establishing a partnership with you?

A.  At this time we do not have an Partnership program.  However we are open to suggestions.

Q. When were you founded?

A.  Murton Scale Miniatures were founded in August 2011.  However I have been a member of  Bay as see-search since 15th June 2003, I'm a Top Rated eBay Seller and the Number 1 Reviewer/Guide Writer in Great Britain.  Therefore I can demonstrate a proven record of reliability, a great deal of experience and a long and stable membership.

Q. Where are you located?

A.  We are based in Preston, central Lancashire, England.