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EBAY ORDER NORMAL DELIVERY SYSTEM
WE CAN NOT GAURANTEE XMAS DELIVERIES FOR ORDERS PLACED AFTER THE 3RD DECEMBER,
PLEASE NOTE WE ARE CLOSED FROM THE 23RD DECEMBER UNTIL THE 5TH JANUARY, THIS PERIOD WILL NOT COUNT TOWARDS OUR 5-15 WORKING DAY DELIVERY PROMISE, e.g. An order placed on the 16th December may be delivered upto the 16th January.
YOUR ORDER WILL BE DELIVERED WITHIN 1-3 WEEKS FROM PAYMENT BEING CLEARED (SCOTLAND AND MORE REMOTE AREAS MAY TAKE A LITTLE LONGER). IT MAY BE DELIVERED DIRECT FROM OUR FACTORY BY VAN OR BY COURIER, IF IT IS DELIVERED BY VAN THE DRIVER MAY TRY TO CONTACT YOU PRIOR TO ADVISE A DATE AND APPROX TIME.
IF YOUR ORDER IS SENT BY A NATIONAL COURIER SERVICE AND YOU ARE OUT WHEN THE COURIER CALLS HE WILL LEAVE A CARD - PLEASE READ THIS CARD FOR FULL INSTRUCTIONS ON HOW TO GET YOUR ITEM. THE COURIER WILL ONLY ATTEMPT DELIVERY TWICE BEFORE AN EXTRA CHARGE IS APPLIED. WE WILL FORWARD ALL TRACKING EMAILS FROM THE COURIER TO YOU. BE AWARE THAT CERTAIN PLACES MAY NOT HAVE A LETTERBOX HENCE A CARD CAN NOT BE LEFT OR IT MAY BE LEFT IN A SHARED AREA. IF YOU HAVE NOT HAD YOUR DELIVERY WITHIN 48 HOURS OF OUR ADVICE OF DESPATCH PLEASE CONTACT US BY EMAIL.
PLEASE SUPPLY A CONTACT TELEPHONE NUMBER WITH PAYMENT IN CASE OF DELIVERY DIFFICULTIES. THIS MUST BE ADDED TO PAYPAL PAYMENTS OR CHEQUES.
IF YOU HAVE ANY PROBLEMS WITH OR COMPLAINTS ABOUT THE DELIVERY COMPANY PLEASE EMAIL US AND WE WILL INVESTIGATE. IT IS THE CUSTOMERS RESPONSIBILITY TO CARRY GOODS INTO YOUR HOME. IT IS THE CUSTOMERS RESPONSIBILITY TO CARRY GOODS INTO HOUSE. THESE GOODS ARE USUALLY LARGE THEREFORE WE ALWAYS RECOMMEND YOU HAVE SOMEONE TO HELP. IF YOUR DELIVERY IS BY SMALL VAN, THE DRIVER MAY BE PREPARED TO ASSIST, BUT WE CAN TAKE NO RESPONSIBILITY FOR THAT ARRANGEMENT. FOR DETAILS OF CUSTOMER SERVICE SEE BELOW.
CUSTOMER SERVICE
PLEASE NOTE WE ARE A COMPANY AND OUR SYSTEM IS ONLY MANNED MONDAY TO FRIDAY 9-5, AND WE ARE NOT AVAILABLE DURING HOLIDAY PERIODS. ANY DELIVERY PROMISES EXCLUDE HOLIDAYS AND WEEKENDS, THE FACTORY IS CLOSED FROM THE 23rd DECEMBER TO THE 5th JANUARY.
MR FLATPACK OFFERS ALL ITS CUSTOMERS A FULL AFTER SALES SERVICE. IF YOU SHOULD ENCOUNTER A PROBLEM PLEASE CONTACT US AND WE WILL ENDEAVOUR TO HELP. EMAIL US THROUGH EBAY OR CALL OUR CUSTOMER SERVICES ON 015 7275 5110 .
TO ENABLE US TO DEAL WITH ANY QUERY SPEEDILY PLEASE SUPPLY US WITH YOUR EBAY ID, YOUR NAME, TOWN AND CONTACT TELEPHONE NUMBER, ITEM NAME AND THE PART LETTER OR NUMBER FROM THE ASSEMBLY INSTRUCTIONS.
IF YOUR PRODUCT DOES NOT ARRIVE AS PROMISED THEN WE WILL HAPPILY INVESTIGATE AND RECTIFY THE SITUATION AS SOON AS POSSIBLE.
IF YOU HAVE A CHANGE OF MIND WITHIN THE FIRST 7 DAYS AFTER DELIVERY AND HAVE NOT ASSEMBLED THE PRODUCT YOU MAY RETURN IT TO US FOR A REFUND OF THE PURCHASE PRICE OF THE PRODUCT. WE CAN NOT REFUND THE CARRIAGE AND PACKING COST. IF YOU WISH US TO COLLECT THE GOODS PLEASE ASK FOR DETAILS, THE COST WILL NORMALLY BE HIGHER THAN THE DELIVERY CHARGE AS THE COURIERS MAKE AN ADDITIONAL CHARGE. HOWEVER IF THE PROBLEM RELATES TO A SHORTAGE OR DAMAGED COMPONENT WE RESERVE THE RIGHT TO SOLVE YOUR PROBLEM WITH A SPARE PART. ALL RETURNS MUST BE PACKED IN THE ORIGINAL PACKING.
IF YOUR ITEM IS NOT AS DESCRIBED THEN WE WILL ARRANGE A COLLECTION AT NO COST TO YOURSELF AND REFUND THE COST OF THE PRODUCT AND ANY CARRIAGE AND PACKING COSTS.
Please note we do not offer a return policy on products that have been assembled, we can not collect assembled products.
mrsflatpack is a trading name of Belvoir Associates Ltd, Pillings Road, Oakham, Rutland, LE15 6QF, 01572 755110 . Vat GB 550 995 317 | 
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