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Warranty and Returns

ITEMS PURCHASED FROM MOTOR WORLD DIRECT ON EBAY CANNOT BE RETURNED IN OUR STORES.

THIS RETURNS POLICY DOES NOT APPLY TO TRADE LISTINGS OR NON-CONSUMER TRANSACTIONS.

At Motor World we are committed to selling high-quality products we hope that you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to return something you've bought. If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us within 14 days of the date the day after delivery to your address. Please use the Returns Resolution Centre on eBay to request a refund.

We are happy to refund the item providing it is returned unused, in its original packaging with all accessories. All returns of products are made at your own risk. Therefore, we strongly recommend that you use an insured delivery method such as Royal Mail Special Delivery. The refund will be processed excluding the original delivery cost.

Faulty Items If your item develops a fault please notify us at ​​welovecars@motor-world.co.uk. In the event of a fault developing within 28 days of delivery, a full refund, including postage costs will be issued following receipt of the returned item and verification of the fault. Please use the Returns Resolution Centre on eBay to notify us that your item has developed a fault and start the returns process. If the item becomes faulty after 28 days but within the stated warranty period, we will, at our discretion, offer a repair or a full or partial cost of item refund, after receipt of the returned item and verification of the fault. If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

Incorrect Orders/Substitutes In the unlikely event of receiving an incorrect order or a substituted item, please accept our apologies. Please use the Returns Resolution Centre on eBay to request a refund. Please return the item in its original condition, and upon receipt we will process a full refund. We recommend that you re-purchase your item from our Shop under a separate transaction.

General Terms For all returns, please include a reason for return or the nature of any fault(s), your order number, email address, phone number and your eBay user name. Please print and enclose a copy of your original PayPal transaction. Please allow up to 14 working days to test and process returns. Should you wish for a replacement item, we recommend that you purchase this from our Shop under a separate transaction. For further information on returning products using the Resolution Centre on eBay, please click here. The above policies do not affect your statutory rights.

If you have any issue with any part of the service from us, please message us through our eBay site or alternatively email us at ​​welovecars@motor-world.co.uk or contact us through the Resolution Centre on eBay before leaving feedback. We are committed to 100% customer satisfaction and our eBay Top Rated seller badge is very important to us.