Morphy Richards Outlet

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Returns Policy

Right To Cancel

• You have the right to cancel the contract at any time up to the end of seven working days after the day on which you receive the goods.
• If you wish to cancel your order you must contact us via email, at ebaysales@morphyrichards.co.uk giving details of the goods ordered including order number and invoice details.
• You will be responsible for returning the goods to us at your own cost in the original packaging and in an unused condition.
• You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. If you do not return the goods in the manner required, we may charge you a sum not exceeding the direct costs of recovering the goods.
• We will refund or re-credit you within 30 days for any sum that has been paid by you.

Faulty Goods

• All products sold via this shop come with a 6 months guarantee
• If your product becomes faulty within 28 days of purchase please contact us on ebaysales@morphyrichards.co.uk.
• If the product becomes faulty after 28 days but within 6 months of purchase please contact our customer care department on 0844 871 0960. See our Guarantee information for more details.
• As the product you have bought is considered as graded we may run out of stock before a replacement can be provided. In this instance we will endeavour to offer you an equivalent priced product from our eBay store or a partial refund of the product price relating to the remaining term of your guarantee.

Incorrect Items Sent

We will endeavour not to send you the wrong product but sometimes mistakes happen, so if you do receive the wrong product please follow the procedure below.

• As soon as you receive the incorrect item please contact us on ebaysales@morphyrichards.co.uk.
• You will be offered a refund or an exchange
• Once the product has been returned we will either dispatch the new item or issue a refund
• NB - As the products we sell are graded we cannot guarantee that the product you ordered is in stock. If this is the case we will offer you an alternative or a full refund.

6 Month Guarantee

We offer a 6 month guarantee on all graded products sold in our eBay shop. Please see below for further information on our guarantee.

It is important to retain the retailer’s receipt as proof of purchase. Staple your receipt to this back cover for future reference. Please quote the following information if the product develops a fault. These numbers can be found on the base of the product.

Model no.

Serial no.

You may find the first few digits of your serial number are unreadable. If this is the case please highlight this in any communications to have with us.

All Morphy Richards products are individually tested before leaving the factory. In the unlikely event of any appliance proving to be faulty within 28 days of purchase, it should be returned to the place of purchase for it to be replaced.

If the fault develops after 28 days and within 6 months of original purchase, you should contact the Helpline number quoting Model number and Serial number on the product, You may be asked to return a copy of proof of purchase.

Subject to the exclusions set out below (see Exclusions), the faulty appliance will then be repaired or replaced and dispatched usually within 7 working days of receipt. If, for any reason, this item is replaced during the 6 month guarantee period, the guarantee on the new item will be calculated from the original purchase date. Therefore, it is vital to retain your original till receipt or invoice to indicate the date of initial purchase.